Accommodation Operations Manager

Location: Longford Forest - Ireland

Hours of Work: Full-Time

Salary/Hourly Rate: Circa €47,900 per annum plus 13% bonus scheme

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 29 September 2020

Accommodation Operations Manager

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

ABOUT THE ROLE 

At Center Parcs all our accommodation has been designed and built to the highest standards, so we need our team to uphold these standards and exceed guest expectation. Our Accommodation Services and Housekeeping team is responsible for maintaining more than 460 Lodges, and for looking after our public areas and office spaces. That’s why it’s the largest team on each village.

Reporting to the Accommodation Services and Housekeeping Manager, you will be required to assist, support and where relevant deputise in all aspects of the division’s activity in accordance with company strategy & culture, objectives, standards, policies, and financial targets. 

You will manage the team of Accommodation Zone Managers to ensure a smooth and efficient Housekeeping service across the business. 

Duties and responsibilities will include: 

  • Overseeing and providing guidance to the Accommodation Zone Managers to ensure all Housekeeping processes are carried out efficiently and in accordance with company policies and procedures
  • Deputising for the Accommodation Services and Housekeeping Manager in their absence, for example attending meetings on their behalf and ensuring the smooth running of the department
  • Producing and analysing key statistics, identifying trends and following up on any adverse results
  • Participating in disciplinary and grievance investigations/hearings to ensure relevant issues are dealt with formally
  • Providing advice and coaching to Managers
  • Participating/assisting with midweek and weekend Duty Management
  • Complete a periodic business review with all housekeeping units to meet Company objectives and targets
  • Analyse, monitor, and report on guest service satisfaction levels and take the appropriate actions to meet Delivering Excellent Service targets in all units

HOURS OF WORK 

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

As our Village is open 365 days of the year, your working hours may include weekends, public / bank holidays and during Christmas and/or New Year on a rota basis. 

ABOUT YOU 

Essential requirements: 

  • Minimum of 3 years management experience within the hospitality or facilities industry
  • Experience in managing large teams across a multi-site or regional role
  • Demonstratable experience and skills in the areas of effective communication, coaching, change management and emotional intelligence.
  • A strong commercial background, analytical skills and an ability to interpret financial reports is required in order to maintain standards, ensure compliance and deliver against village financial targets and other KPI’s
  • Solution focused with high drive and a positive attitude 

Desirable requirements: 

  • Relevant management or cleaning qualification 

ABOUT THE BENEFITS 

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, then we’d love to see your application.

Closing date:  29 September 2020 at 12 Noon 

1st Interviews to be held:  Week commencing 28 September 2020

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

Apply now