Customer Services Shift Manager

Location: Longford Forest - Ireland

Hours of Work: Full-Time

Salary/Hourly Rate: Circa €26,100 per annum

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 11 May 2021

Customer Services Shift Manager

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

ABOUT THE ROLE

From the time our guests arrive to the moment they leave, we want them to enjoy every minute of their stay and have a great experience that they’ll always remember…and it all begins here, with you. As one of a team of Shift Managers, reporting to the Senior Shift Manager, you will be responsible for providing excellent guest care to approximately 2,500 guests per break. You will be responsible for the day to day running of the Guest Services team ensuring consistent and professional service is delivered.

The Guest Services Shift Manager ensures the smooth running and control of Guest Services, including the Arrivals process on a daily / shift basis. You will be the first point of contact for guest issues as you work to resolve them with a “nip it in the bud” approach. Through effective coaching, training and monitoring you will support the team in maintaining excellent levels of guest care and ensure the teams’ compliance with Company policy and procedures. 

ABOUT YOU

You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility. 

Essential requirements: 

  • Excellent communication skills and telephone manner
  • Proven guest / customer service skills
  • The ability to effectively deal with difficult people / situations
  • A good working knowledge of Microsoft Word and Excel 

Desirable requirements: 

  • Previous supervisory experience preferably within a customer services/hotel reception environment 

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive your contracted hours each period.

As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application.

Closing date:  11 May 2021 

Interviews to be held:  W/C 17 May 2021 

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. 

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

In line with government guidance our villages are currently closed. We are still recruiting for some roles, ready for when we can re-open. 

Apply now