Guest Services Station Host

Location: Woburn Forest Village - Bedfordshire

Hours of Work: Part-time

Salary/Hourly Rate: £8.50 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 29 May 2018

Guest Services Station Host

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.

ABOUT US

Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

ABOUT THE BENEFITS

  • Annual profit share/management bonus
  • Staff Reward Scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets

ABOUT THE ROLE

The Station Host is based between the Village and Flitwick Station and will involve working at both locations and regularly travelling between the two.

The hotel reception is the main point of contact for guests departing from Flitwick and the Village by train and is also open outside of shuttle hours to take queries from both hotel guests and other guests around village.

Responsibilities include greeting guests, checking them onto the Train, answering queries and clear communication to the Village ensuring the smooth pickup of our Guests from Flitwick Train Station and transfer to the Village.

HOURS OF WORK

You will be contracted to work 80 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

Shifts will fall on Mondays and Fridays and as our Village is open 365 days of the year, your working hours may include public / bank holidays and during Christmas and/or New Year on a rota basis.

ABOUT YOU

Essential requirements:

  • Excellent Communication skills
  • Excellent Guest Care skills
  • IT skills
  • Ability to perform under pressure
  • Ability to make decisions when necessary
  • Ability to work with minimum supervision

Desirable requirements:

  • Previous similar experience working within reception or holiday environment

Closing date:  29 May 2018 at 12 Noon

Interviews to be held:   5 June 2018

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

Apply now