Spa Concierge

Location: Woburn Forest Village - Bedfordshire

Hours of Work: Part-Time, Various Hours Available

Salary/Hourly Rate: £8.91 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 22 June 2021

Spa Concierge

Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and Decléor.

Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.

SPA CONCIERGE

As a Spa Concierge you will provide a professional and friendly welcome to all Aqua Sana Spa Suite Guests, ensuring the smooth running of the Guest Service Journey and delivering the best possible experience.

You will act as a point of contact for the guest’s staying in the suites and in conjunction with the Senior Therapists ensuring that bookings and queries are dealt with efficiently and booking opportunities are maximised to ensure profitability for the spa whilst maintaining the highest level of guest care.

The role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

Duties will include:

  • Ensuring all guests are greeted in a bright, professional and friendly manner and ensuring their requests/queries are dealt with efficiently
  • Working alongside the entire Aqua Sana team to ensure the smooth running of the department
  • Checking the spa and general areas on a regular basis and ensuring they are to the required standard
  • Escalating any issues to the Aqua Sana Duty Manager
  • Carrying out product seminar demonstrations as and when required

HOURS OF WORK

You will be contracted to work 64 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Working hours will vary between 7.5 hour or 4 hour shifts. 7.5 hour shifts will either be 8:00am-4:00pm or 11:00-7:00pm. 4 hour shifts will be 10:00am-2:00pm. You will be required to work alternate weekends. 

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

  • Excellent communication skills
  • Friendly, outgoing personality
  • Good standard of education
  • Confidence in dealing with guest enquiries

Desirable requirements:

  • Previous experience in a similar role
  • Beauty / Spa knowledge

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management / staff bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 22 June 2021 at 12 Noon

Interviews to be held: D23 June 2021

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

Apply now