Guest Services Assistant

Location: Longford Forest - Ireland

Hours of Work: Part-Time

Salary/Hourly Rate: €10.74 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 15 June 2021

Guest Services Assistant

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

ABOUT THE ROLE

From the time our guests arrive to the moment they leave, we want them to enjoy every minute of their stay and have a great experience that they’ll always remember…and it all begins here, with you. Reporting to the Shift Manager, you will be responsible for providing excellent guest care to approximately 2,500 guests per break by being the main point of contact for guest enquiries.

In this role, you will provide guests with advice, answer queries, and work with them to resolve problems with a “nip it in the bud” approach. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary.

Other responsibilities will include checking guests in at our Arrivals Lodge on a Monday and Friday, handling enquiries on our maintenance helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face. 

ABOUT YOU

You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility. 

Essential requirements:

  • Excellent guest care skills (Minimum 1 years’ experience in a guest care/customer service environment.
  • A good working knowledge of Microsoft Word and Excel
  • Excellent verbal and written communication  

Desirable requirements:

  • Previous similar experience working within a reception environment

HOURS OF WORK

You will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive your contracted hours each period.

As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application.

Closing date:  15 June 2021 at 12 noon 

Interviews to be held:  W/c 14 June 2021

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. 

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

 

Apply now