Accommodation Services and Housekeeping Manager

Location: Whinfell Forest Village - Cumbria

Hours of Work: Full-Time

Salary/Hourly Rate: Circa £60,000 per annum plus 19% bonus

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 26 October 2021

Accommodation Services and Housekeeping Manager

At Center Parcs all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectation. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to Lodges and Treehouses, and for looking after our public areas and office spaces, so no two days are the same. That’s why it’s the largest team on each Village.

Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.

ACCOMMODATION SERVICES & HOUSEKEEPING MANAGER | Circa £60,000 per annum plus 19% bonus

As the Accommodation Services and Housekeeping Manager you will be responsible for managing all aspects of the Accommodation and Housekeeping operation on the village ensuring all activities reflect agreed corporate standards.

You will be responsible for managing a payroll budget of circa £4.5 million per annum, operational expenditure in excess of £2 million per annum and a team of around 600 colleagues.

You will work very closely with the Village Director and the rest of the senior management team to achieve all of the village and corporate objectives.

You will be required to provide cover as ‘Duty Line Manager’ on a rota basis, which will involve making decisions outside of your functional area and escalating any serious operational issues.

You will work closely with key stakeholders from both Head Office and across the other 6 Villages to create, shape and deliver divisional strategies identifying best practice and business opportunities.

This role will be required to participate in the out of hours Duty Management rota, so will involve working evenings, weekends and public / bank holidays on a rota basis.


You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will generally be Monday-Friday, however flexibility to work evenings and weekends is required. 

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.


Essential requirements:

  • Excellent interpersonal skills, particularly those associated with influencing and persuading
  • Well versed in planning and organising people logistics to reach clearly defined targets and taking corrective action when needed
  • Competent at managing contingencies with the ability to operate across a business-wide level in addition to the functional area
  • The ability to combine attention to detail whilst looking ahead and juggling multi-priorities
  • Competent on Microsoft Office
  • A minimum of 5 years’ experience of leading a large workforce in a demanding service driven environment
  • An excellent and confident communicator with exceptional people skills and the ability to support, develop and challenge the team

Desirable requirements:

  • Accommodation Services / Housekeeping experience
  • Proven ability and experience of managing large cost centres
  • Duty management experience


Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management/Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 26 October 2021 at 12 Noon

Interviews to be held: 1st interviews held: 28 and 29 October. 2nd interviews held: W/C 01 November 2021.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

Apply now