Guest Services Shift Manager

Location: Woburn Forest Village - Bedfordshire

Hours of Work: Part-Time, Various Hours Available

Salary/Hourly Rate: Circa £10,100 per annum

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 03 August 2021

Guest Services Shift Manager

Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

GUEST SERVICES SHIFT MANAGER

You will be responsible for providing excellent guest care to approximately 4,500 guests per break. Reporting to the Guest Services Manager, you will be responsible for the day to day running of the Guest Services team ensuring consistent and professional service is delivered.

The Guest Services Shift Manager ensures the smooth running and control of Guest Services, including the Arrivals process on a daily / shift basis. You will be the first point of contact for guest issues as you work to resolve them with a “nip it in the bud” approach. Through effective coaching, training and monitoring you will support the team in maintaining excellent levels of guest care and ensure the teams’ compliance with Company policy and procedures.

HOURS OF WORK

You will be contracted to work 70 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 7am and 10pm.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility.

Essential requirements:

  • Excellent communication skills and telephone manner
  • Proven guest / customer service skills
  • The ability to effectively deal with difficult people / situations
  • IT literacy

Desirable requirements:

  • GCSE Grade C or equivalent in Maths and English
  • 2 years previous supervisory experience for a team of at least 5 staff, preferably within the guest / customer services / hotel reception environment

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management/Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 03 August 2021 at 12 Noon

Interviews to be held: 05 August 2021

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

Apply now