Duty Manager

Location: Longford Forest - Ireland

Hours of Work: Full-Time

Salary/Hourly Rate: Circa €45,100 per annum plus 13% bonus scheme

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 11 May 2021

Duty Manager

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

ABOUT THE ROLE

This exciting opportunity is perfect for someone who is passionate about delivering great service and exceeding guest expectations.

Reporting to the Guest Experience Manager you will be directly responsible for overseeing shift management across the village, ensuring operational standards are maintained across all divisions and that guest issues are addressed promptly in order to protect our brand reputation. 

As the Senior Manager during the shift, you will require the ability to deliver exceptional guest care skills and maintain high standards for a quality memorable experience for our guests. You will have a desire to improve the business and drive opportunities in a pro-active, strategic manner.

 You will be required to liaise with Senior Company personnel across all business areas and be able to perform under pressure to effectively manage any potential emergency situations. 

Due to the sensitive nature of this role the successful applicants will be required to undergo Garda Vetting.  This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence. 

ABOUT YOU

You will need to be an excellent communicator with the ability to deal effectively with guests, management, Center Parcs colleagues and all outsourced partners in order to ensure the Company can exceed both revenue and profit targets. 

Essential requirements: 

  • Strong operational experience in a managerial capacity with a minimum of 2 years in a management position
  • Proven good record of managing and developing people and achieving high standards
  • Proven good record of achieving revenue, profit & Company targets
  • Strong understanding of basic Health and Safety and legal compliance
  • Excellent interpersonal and communication skills to allow you to network effectively with others on Village
  • Be comfortable with large scale responsibilities and the ability to work under pressure
  • Experience of critical Incident management
  • Proven track record of achieving high standards of guest care
  • Cheerful, positive and empathetic manner 

Desirable requirements: 

  • Previous Duty Management Experience
  • Personal License Holder or experience of licensing law
  • Food hygiene qualification
  • Multi-site management experience
  • Private Security Authority License
  • Health and safety qualification 

HOURS OF WORK 

You will be contracted to work 160 hours per 4 week period on a flexible basis. You will work a rolling shift pattern over a 7 day period, which will include early and late shifts covering from 8am-midnight. 

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Management bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application.

Closing date:  11 May 2021 at 12 noon 

1st Interviews to be held:  W/C 17 May 2021 

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged. 

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

In line with government guidance our villages are currently closed. We are still recruiting for some roles, ready for when we can re-open. 

Apply now