Contact Centre Agent / Customer Services (fixed-term)

Location: Head Office - Nottinghamshire

Hours of Work: Various Hours Available

Salary/Hourly Rate: £8.91 per hour

Contract Type: Fixed Term/Temporary

Transport Provided: No

Closing date: 03 August 2021

Contact Centre Agent / Customer Services (fixed-term)

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across Head Office and six separate villages located in the UK and Ireland.

ABOUT THE ROLE

If you thrive on delivering excellent customer service, then this could be the role for you.

As a Contact Centre Agent, you will be the first point of contact for prospective guests, you’ll be an ambassador for the business, setting the scene and standards for things to come.…and that’s why it’s essential we get it right first time.

Handling incoming enquiries, with a focus on the up-selling of our products and services, we’ll expect you to quickly establish strong relationships and be capable of delivering a first class service that’s fully reflective of our status and reputation.

These are key frontline roles, ideally suited to proven performers from a similar contact centre or telesales background. With experience of working to targets combined with strong sales skills and a genuine customer focus, you’re sure to ‘Flourish in the Forest’ here at Center Parcs.

Full training will be provided for this role.  Successful candidates must be available for the training programme which will commence on Monday 16 August 2021 for 2 weeks.  Training will be full-time between the hours of 9am and 5.30pm, Monday to Friday.

HOURS OF WORK

This is a fixed-term contract until 21 November 2021.

We are currently recruiting for both part-time (20 hours per week spread over 5 days) and full-time (40 hours per week).  Your hours of work will be allocated on a flexible basis, which means that your shifts will be allocated according to demand.  Your start time and end time could therefore vary each day with your earliest shift start time being 8.30am and your latest shift end time being 9pm.

Your working hours will therefore include daytime, evenings, weekends and public / bank holidays on a rota basis.

ABOUT YOU

Essential skills, qualifications and experience:

  • Excellent verbal and written communication skills
  • A high standard of spelling and grammar
  • PC literate with accurate keyboard skills
  • Previous experience of working within a customer service or sales role
  • The ability to work effectively when under pressure

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application

Closing date:  3 August 2021 at 12 Noon

Interviews to be held:  Week commencing 2 August 2021

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

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