Hotel: Peebles Hydro, Innerleithen Road, Peebles, EH45 8LX
Department: Front of House
Hours of Work: 45 hours a week 5 days over 7
Salary: £20,000 - £22,000 a year
Are you looking for a new challenge, we’re looking for talented people with a passion for Hospitality, Leisure and Activities together with a desire to further develop your career in the Hospitality Industry.
Crieff Hydro Family of Hotels must be one of the most exciting hospitality businesses at the minute. Originally one of Scotland’s best known 4* resorts, we’ve now expanded to include a total of 10 hotels across Scotland and the North of England, with ambitions for more. Peebles Hydro is part of our portfolio, and we’ve making some serious changes.
We’ve grown under our management by Crieff Family of Hotels. Here at Peebles Hydro we currently have 132 hotel bedrooms, and offer a host of activities. We have a firm commitment to reinvesting in our Hotel and are currently working through a number of improvement projects, Peebles Hydro can offer something very special.
About the Role
We’ve an exciting opportunity for a proactive Duty Manager with a passion for creating magic moments to join our team. You’ll successfully sort out any guest issues and make sure we make fabulous memories for our customers. You'll take every possible opportunity to talk to people, share our story and enhance the guest experience. Hands on and able to multi task, you’ll support our operational departments at peak times, to make sure our customers receive a seamless experience. This is a fabulous opportunity for you to develop your management experience in different operational areas, making sure you engage with hearts and minds every chance you create.
With everything we have to see and do, we can promise you a fast paced and dynamic management experience
Do you have what it takes?
Exceptional customer service is at the heart of our business: Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. The face of the Hydro, you’ll have exceptional product knowledge and will be a key point of contact for customers and team members. Hands on and operational, you’ll have boundless energy to check and support different areas in the business, from housekeeping to reception to food and beverage to our childcare and leisure facilities. Your enthusiasm and passion for hospitality will inspire and energise the teams you’ll support.
What you'll need
You’ll be able to work well under pressure, you’ll take control of situations and will prioritise your time to make sure you’re available where the guests need you most. We need you to have previous operational supervisory / management experience in the Hospitality Industry and have a working knowledge of Budget and IT so you must be computer literate to work with our systems. You’ll also recognise trends from MI and use this to make a difference in improving the guest experience.
We’ll train you on our fire panel system so you can take control, just in case of an emergency.
What else do we need from you?
A sound knowledge of Health & Safety working practices and experience of training the team to a high standard.
What you’ll get from Us
Here at Peebles Hydropathic Limited, training and development aren't optional extras: they're how we do our job. We’re offering the chance to work in a friendly, forward thinking company. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. There’s a competitive pay rate on offer we also give you 28 day's holiday a year, pro rata and on-site discounts. All of this, in a professional but fun environment that you will enjoy to work in with genuine development and progression opportunities