Customer Experience Assistant

Are you looking for a summer job?

Do you want to work in a great team, with a friendly atmosphere, with super support?

Are you a team player, with a positive mindset and able to connect empathetically and deliver a fantastic customer experience ?

Then this is the opportunity for you.

We’re looking for someone really special to join England Netball's Customer Experience team to help transform our help centre and deliver a world leading service. If you are passionate about helping people, embrace IT, love to learn and are inquisitive with a keen eye for detail, and think you would enjoy working as part of a small team to troubleshoot, problem solve, identify solutions and enhance experiences for our customers – we need you! 

In this hands-on role, you will thrive in overcoming challenges and in helping people get closer to our sport. With a thirst for knowledge and an unwavering commitment to serve others, you’ll join a small Customer Experience Team to deliver a world leading service to our valued members, volunteers, spectators and fans. Your work will involve handling inbound calls, responding to contact forms, understanding the root cause of issues and providing exceptional experiences. You will work closely with your team, especially your line manager, to drive improvements and ensure that we are delivering on our mission.

The role will be office based full time for initial training period with hybrid and flexible hours after that – we all have lives outside of work!

The role is perfect for someone who wants to make a difference to someone’s day every day, and is patient, resilient and empathetic. If this is you, we would love to hear from you. For an informal discussion about the role please contact Vanessa Stewart, Customer Experience Team Leader at Vanessa.stewart@englandnetball.co.uk

*Multiple positions available* *Part time & Full time available*

For a full candidate pack and job description please click here.