Contact Centre Advisor - Out of Hours

Salary: £18,500 per annum (Pro rata)

Hours: 20 hours per week - X 3 weekday shifts 6pm-11pm. Both days at the weekend 7am-3pm/3pm-11pm, shifts vary to meet business needs.

Based in our Chelmsford Head Office, although currently able to work remotely.

Our Contact Centre Advisors Provide a first point of contact to Service Users, Members of the Public, Commissioners and Stakeholders. Providing an excellent customer experience, in line with corporate policy.

To view the full Job Description for this role, please click here. 

What we can offer you as a Contact Centre Advisor:

• Up to 24 days annual leave per annum plus bank holidays
• contributory pension scheme
• Health Care Cash Plan (including reimbursement for dental, optical and chiropody plus much more)
• Annual salary reviews and performance bonus
• Up to £1500 Refer a friend scheme
• Full induction and training with ongoing support and career progression
• The opportunity to join our friendly, professional team and work for a credible & caring company
• 45p per mile when travelling between sites

Requirements to become a Contact Centre Advisor include:

• Previous Customer Care Service experience.
• Experience of administrative work in an office environment.
• Excellent written and verbal communication skills.
• Confidence to deal with a variety of customer situations.
• Good IT skills.
• Problem solving and decision-making skills.
• Accuracy / Attention to detail.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We have a written policy on the Recruitment of Ex-offenders, which is available to view here. 

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

INDCOR