Technical Support & Sales Consultant - East Coast, USA

Business Unit: Commercial

Location: USA

Contract Type: Permanent/Full Time

Technical Support & Sales Consultant - East Coast, USA

*Must be willing to be in New York office 1 week/month*

About GBG

With a rich heritage of more than 30 years, offices in 16 locations worldwide and more than 1,000 team members globally, GBG proudly stand as the global technology specialist in fraud, location and identity data intelligence. We support businesses and enable customer growth by protecting companies and governments to combat fraud and cybercrime, lower cost of compliance and improve customer digital onboarding experience in today’s digital economy.

The Team

Very simply, the Professional Services Team provides guidance and support to our clients through their journey with GBG. We provide technical support for the Loqate business. We work directly with customers to ensure they get the most value from their time with GBG.

The Role

This is a challenging and varied role where you will perform many technical functions including pre-sales, customer onboarding, technical account management, and implementation assistance. You will work directly with customers and partners, and will also work closely with the Business Development and Customer Success teams, as well as a variety of other geographically disbursed internal teams.

What you will do

  • Use understanding of multiple operating systems and web development languages to tailor the Loqate integration to meet customer expectations.
  • Provide Professional Services to the Business Development and Customer Success teams.
  • Have the knowledge to configure, implement, and support all Loqate global location intelligence solutions.
  • Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.

To give you an idea of what we're expecting

  • Experience in global addressing/related industry in a similar consultancy/technical role (ADVANTAGEOUS not essential) 
  • Experience with e-commerce and digital checkout integrations (Good to have)
  • Experienced with web services and systems architecture (Good to have)
  • Pre-Sales experience
  • Proven track record of supporting technical delivery from inception to completion
  • An independent worker, comfortable with working with a remote team, prioritising and managing own workload, seeking out guidance and support when required
  • The ability to create, deliver, and support industry leading customer solutions
  • Takes ownership for the delivery of project work and demonstrate best practice in terms of standards
  • Awareness of the need for urgency and able to motivate others to think the same
  • An excellent communicator, both orally and in writing, with the necessary confidence and gravitas to enthusiastically and persuasively present a case
  • A hands-on attitude to dive into complex problem-solving tasks when required
  • The ability to think and act quickly, particularly under pressure
  • Flexibility with reference to working hours, often to accommodate multiple time zones
  • Willing to travel domestically and internationally if or when required

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.higdon@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

About GBG

With a rich heritage of more than 30 years, offices in 16 locations worldwide and more than 1,000 team members globally, GBG proudly stand as the global technology specialist in fraud, location and identity data intelligence. We support businesses and enable customer growth by protecting companies and governments to combat fraud and cybercrime, lower cost of compliance and improve customer digital onboarding experience in today’s digital economy.

The Team

Very simply, the Professional Services Team provides guidance and support to our clients through their journey with GBG. We provide technical support for the Loqate business. We work directly with customers to ensure they get the most value from their time with GBG.

The Role

This is a challenging and varied role where you will perform many technical functions including pre-sales, customer onboarding, technical account management, and implementation assistance. You will work directly with customers and partners, and will also work closely with the Business Development and Customer Success teams, as well as a variety of other geographically disbursed internal teams.

What you will do

  • Use understanding of multiple operating systems and web development languages to tailor the Loqate integration to meet customer expectations.
  • Provide Professional Services to the Business Development and Customer Success teams.
  • Have the knowledge to configure, implement, and support all Loqate global location intelligence solutions.
  • Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.

To give you an idea of what we're expecting

  • Experience in global addressing/related industry in a similar consultancy/technical role
  • Experience with e-commerce and digital checkout integrations
  • Experienced with web services and systems architecture
  • Pre-Sales experience
  • Proven track record of supporting technical delivery from inception to completion
  • An independent worker, comfortable with working with a remote team, prioritising and managing own workload, seeking out guidance and support when required
  • The ability to create, deliver, and support industry leading customer solutions
  • Takes ownership for the delivery of project work and demonstrate best practice in terms of standards
  • Awareness of the need for urgency and able to motivate others to think the same
  • An excellent communicator, both orally and in writing, with the necessary confidence and gravitas to enthusiastically and persuasively present a case
  • A hands-on attitude to dive into complex problem-solving tasks when required
  • The ability to think and act quickly, particularly under pressure
  • Flexibility with reference to working hours, often to accommodate multiple time zones
  • Willing to travel domestically and internationally if or when required

Next steps

If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact laurie.higdon@gbgplc.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

Apply now