Business Unit: Finance & Operations
Location: Chester - Head Office
Contract Type: Permanent/Full Time
With a rich heritage of more than 30 years, offices in 16 locations worldwide and more than 1,000 team members globally, GBG proudly stand as the global technology specialist in fraud, location and identity data intelligence.
We support businesses and enable customer growth by protecting companies and governments to combat fraud and cybercrime, lower cost of compliance and improve customer digital on-boarding experience in today’s digital economy.
The IDscan Scannet Helpdesk are responsible for providing appropriate and effective product support for IDscan customers and take pride in supporting GBG’s Vision through the provision of excellent customer service.
Reporting to the Customer Support Manager. You will be responsible for ensuring customer queries are resolved quickly, thoroughly and professionally. Your product knowledge, excellence in customer support and technical skills will add value for customers, helping them to make best use of our services and supporting their business goals. Customer support is provided on a 24/7 basis therefore this role will require working on a shift rota basis to include nights.
What you will do:
To be successful we are looking for:
International travel may be required on occasion
What’s in it for you?
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference and everyone has something to contribute.
If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact email@example.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.