Inside Customer Success Executive, Chester, UK

Business Unit: Commercial

Location: Chester - Head Office

Contract Type: Permanent/Full Time

Closing Date: 30 June 2019

Inside Customer Success Executive, Chester, UK

The Team…

Identity Verification Sales delivers the largest contribution of revenue to the GBG group. As such, the success of the business unit and the individuals within it is vital to the success of GBG. The IDV Sales team works to secure and expand the lines of business sold into new and existing GBG customers, developing and growing revenue to achieve our VOS2020.


The Role…

Reporting to the Inside Sales Manager, you will identify and target companies where there is an opportunity to deliver our solution, setting up meetings for the field based New Business Development Managers the role as well as generating new business opportunities to support the growth of sales revenue across the business.


What you will do…

You will:

  • Generate and develop new business appointments and opportunities via outbound calling, emails and social media, in turn generating revenue and profit flow across the business
  • Develop a clear understanding of different sector requirements and how our services deliver value to these markets
  • Manage daily, weekly, monthly telesales campaigns
  • Establish up sell and or cross sell opportunities
  • Achieve agreed activity levels and sales targets
  • Work closely with the New Business sales team on sector led telesales campaigns


To be successful, we are looking for…


-Experience within a business-to-business telesales / outbound customer service operation

-Experience of working within a target / performance-led business

-Experience of technology-based products would be an advantage

-Previously worked within a team-orientated culture, familiar with developing sales / marketing propositions


-Detail conscious and committed to keeping accurate and up-to-date records

-High levels of energy and drive

-Team player

-A good communicator, both orally and in writing, with the necessary confidence and business awareness to persuasively present a case

Apply now