Service Delivery Manager, Canberra, Australia

Business Unit: Technology

Location: Canberra

Contract Type: Permanent/Full Time

Closing Date: 30 September 2019

Service Delivery Manager, Canberra, Australia

The Team

GBG/VIX Verify is a world-leading, fast-growing international software-as-a-service company providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential. This excellent opportunity will have you ensuring the successful delivery and operation of our on-line identity products that are used by many of Australia’s biggest and most progressive businesses.


The Role

We are looking for an experienced and capable Service Delivery Manager to join our team. This position is a permanent full-time role based in Belconnen, Canberra ACT, and offers a rare opportunity to work in a successful, fast growing, best of breed global company. If you're passionate about doing great work in a fantastic, flexible environment then this could be for you.


What you will do

You will:

  • With support from with engineering and systems leaders ensure that our SAAS platform serves our customers efficiently and reliably
  • Ensure the safe, reliable and timely delivery of updates and customisations to our SAAS platform
  • Refine our delivery processes to ensure continual improvement
  • Project manage minor projects and BAU customer updates
  • Ensure that second and third level support is performed as necessary
  • Manage the production of estimates and quotes for internal and external changes and enhancements


To enable you to be successful, we are looking for


  • Customer-focused and enjoys helping others
  • Ability to work independently and as part of a team
  • Excellent verbal and written communication skills
  • Experience working with Agile development teams
  • Demonstrated experience in project management
  • Experience in commercial environments
  • Experience producing quotations and estimates


  • Due to the nature of the role, only Australian Citizens or Permanent Residents of Australia are eligible to apply. A clear police check will be essential prior to employment.
Apply now