Inside Customer Success Executive, Chester, UK

Business Unit: Commercial

Location: Chester - Head Office

Contract Type: Permanent/Full Time

Closing Date: 30 November 2018

Inside Customer Success Executive, Chester, UK

The Role…

Reporting to the Telesales Manager, the role is office based, generating new business opportunities supporting the growth of sales revenue across the business.

To identify and target companies where is an opportunity to deliver our solution.

To set meetings for the Field based new business development managers.


What you’ll do…

• Generate and develop new business appointments and opportunities via outbound calling, emails and Social media, in turn generating revenue and profit flow across the business 
• Develop a clear understanding of different sector requirements and how our services deliver value to these markets
• Manage daily, weekly, monthly telesales campaigns
• Establish up sell and or cross sell opportunities 
• Achieve agreed activity levels and MSOP’s 
• Work closely with the New Business sales team on sector led telesales campaigns


How you’ll deliver it…

These will be determined by you, in collaboration with your manager, and you’ll update them regularly to keep your contribution relevant as we evolve. You’ll do this via your Personal VOS.


To help you be successful, we’re looking for…

• An individual that has experience within a business-to-business telesales / outbound customer service operation in a high-activity environment
• Experience of working within a target / performance-led business
• A good communicator, both orally and in writing, with the necessary confidence and business awareness to persuasively present a case
• Experience of technology-based products would be an advantage 
• Previously worked within a team-orientated culture, familiar with developing sales / marketing propositions
• Detail conscious and committed to keeping accurate and up-to-date records
• A motivational personality, Ambitious, professional credibility who is target-orientated with high levels of energy and drive
• An individual that is commercially aware, entrepreneurial and a strong team player
• Awareness of the need for urgency and ability to persuade staff and prospects to think the same

Apply now