Customer Success Manager, Home Based, UK

Business Unit: Commercial

Location: Home Based

Contract Type: Permanent/Full Time

Closing Date: 31 January 2019

Customer Success Manager, Home Based, UK

The Team…

Identity Verification Sales delivers the largest contribution of revenue to GBG and have a team of talented individuals who continually look to exceed client expectations through expert advice and industry best practice. The right individual will work to develop and expand the relationships within a set portfolio of existing GBG customers.


The Role…

Working closely with the Global IDV Sales Manager and Senior Management team, the role is to ensure the generation and growth of sales revenue from a nominated portfolio of trading accounts.


What you will do…

You will:
• Deliver an exceptional experience for GBG clients by helping them with business challenges and new requirements
• Articulate the value and business benefits of the complete range of GBG products and services
• Personally concentrate on larger opportunities and provide direction and sales engagement support whilst leading accounts
• Engage with clients at both strategic and operational levels and be the demonstrable lead person for all client engagements
• Working closely with all GBG internal stakeholders to ensure client and sector challenges are built into our Product Roadmap
• Grow GB's overall revenue and margin


To enable you to be successful, we are looking for…

• To develop and sustain a viable business plan and pipeline to support commercial objectives, including the identification of opportunities, qualification, sale and closure
• To manage all aspects of the relationship between GBG and its clients at both a commercial level and technical level, using the most appropriate resources
• To deliver specific value propositions to customers through consultatively understanding all client requirements, challenges and problems
• To update pipeline and activity information for management reporting
• To advise on, and support the delivery of, a tactical marketing plan into nominated industry sector(s)
• Exceed all minimum standards of performance

• Positivity, drive and hunger to exceed expectations, this will be demonstrated through current levels of over performance
• Strong understanding and relevant experience of the Financial Services and Online Gambling marketplace
• Ability to understand and present complex solutions into a simple, value proposition
• Strong verbal, written and presentation skills
• Excellent knowledge and demonstration of process to understand the clients buying process
• Can work and contribute as part of a dynamic group that is shaping a division for tomorrow
• Experience of managing relationships across large corporate organisations to grow revenue streams, with the ability to operate at all levels with a business
• Success in managing/growing existing client relationships and also consistently winning new revenue streams within account base

Apply now