Forensic Document Examiner x 4, Nottingham, UK

Business Unit: Technology

Location: Nottingham

Contract Type: Permanent/Full Time

Closing Date: 20 April 2018

Forensic Document Examiner x 4, Nottingham, UK

The GBG IDscan Professional Services Team

The Professional Services Team works directly with GBG IDscan customers to resolve issues (technical or document related) reported by our customers. As a Professional Services Forensic Document Examiner, you will be the primary point of contact for GBG IDscan customers 24/7 who face a failed, suspect or unsupported document.  Working to resolve customer issues is our priority, however, IDES (IDscan Document Expert System) is the brain behind IDscan document processing technology, many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from different sources and processes them to recognise, authenticate, and extract information from different types of documents (including proof of ID, and proof of address documents). This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market.

The Role (Vision)

The forensic Document Expert is responsible to assist the team to support document issues from customers and internally. The team is available 24/7.

The forensic Document Expert will help to manage the IDscan data, prepare the reference data, and help the document experts by preparing the required data for expanding the document library.

What you’ll do (Objectives)

  • Respond to customer requests over live chat, portals and emails
  • Reviewing identity documents day in and day out
  • After hours and weekend will be required and will be scheduled on a shift basis
  • Managing document samples in a controlled careful and responsible manner as prescribed by IDscan
  • Help the document experts by preparing the required data for defining new documents types or by enhancing the existing
  • Become familiar with IDscan library test process and help to manage the IDscan data
  • Regression test new document library packages and compare against older versions.

How you’ll deliver it (Strategies)

  • Although a tried and tested methodology is in place, this can still be determined by you in collaboration with your manager and you’ll update them regularly to keep your contribution relevant as we evolve. You’ll do this via your Personal

To help you be successful, we’re looking for

  • Good communication skills, writing documentation skills and reporting, as well as excellent command of the English language
  • Data analysing skills and critical thinking skills
  • Ability to make decisions
  • Customer support experience
  • Ability to collect information, analyse the data from the collected information, and come up with solutions to problems
  • Data/Information research skills
  • Fast learner for new tools, and IT systems
  • Baseline technical skills (Windows, Internet, Emailing, Microsoft office…).
  • Basic Photoshop/Designing Skills knowledge
  • Good to have:
    • University degree preferable
    • Basic knowledge about data protection and privacy
    • Knowledge about identity documents
    • CIFAS Identity Document Fraud Training
Apply now