Technical Analyst, Barcelona, Spain

Business Unit: Technology

Location: Barcelona

Contract Type: Permanent/Full Time

Closing Date: 31 December 2018

Technical Analyst, Barcelona, Spain

The Team…
The GBG team, develops a variety of software solutions to help companies in the data acquisition, decision making and fraud detection processes.

The Role…
Support existing and new customers, in consultancy and support enquiries from business and technical perspective.

What you will do…

  • Resolving issues for customers in a timely manner and offering assistance to colleagues.
  • You will perform first level investigation of the reported issues and provide solutions based on knowledge portal available and assist customer to implement the solution until a complete resolution.
  • In case of issues that cannot be resolved immediately, aim at providing a temporary workaround and liaise with other GBG teams to get a definite solution in place as soon as possible.
  • Manage support requests in the customer facing support portal and internal tools for efficient closure of the issues.
  • Collect product enhancement ideas from customers and suggest improvements for product roadmaps and internal procedures.
  • As a secondary role, you will actively participate also in the following activities:
    - project deliveries; this may consist of various tasks such as scenario preparation, support, translation or creation of documentation (e.g. HW recommendations) and deputize other team members on their tasks when required.
  • Essentially become a functional and technical expert on all GBG products

To enable you to be successful, we are looking for…

Skills:

  • Bachelor of Software Engineering degree with relevant industry experience
  • Demonstrable work experience in:
    o SQL Server Database applications including performance tuning (Database design would be an advantage)
    o Software solution onsite implementation and system integration experience
    o Software solution and network structure design experience and hardware knowledge
  • Strong knowledge of Microsoft Technologies and solutions including Windows Server and its components (for example, IIS), SQL Server and its components (for example, Service Broker), .NET framework, Web Applications and Services, Windows Applications and Services
  • Advanced knowledge of Windows operating system, networking and communication
  • A strong sense of customer service including professionalism, patience and flexibility. The employee must be focused on the needs of our customers.
  • The ability to work as part of a team. Interpersonal skills are very important.
  • The candidate must be proactive and have the ability to work unsupervised when required.
  • Attention to detail is very important.
  • The ability to take on multiple tasks.

Behaviours

  • Analyzing and interpreting
  • Creating and conceptualizing
  • Adapting and coping

Additionally, …

  • Ability to work from home
  • Flexible with traveling
Apply now