Business Unit: Marketing
Location: Home Based
Contract Type: Permanent/Full Time
The vision for GBG Customer Experience is to be “Customer Obsessed” and to be known and differentiated in the industry for customer obsession. The customer experience team at GBG are the hub of all customer feedback and activity that occurs on the back of this. As a team we proactively seek feedback from customers across the customer lifecycle in all geographies, read and digest customer feedback, report the metrics across the business but most importantly ensure that feedback elicits positive change for customers in GBG.
We are looking for a Customer Experience Analyst to work in the team to drive the feedback reporting engine, raise the profile of customer feedback across GBG and to work closely with key stakeholders to move the dial up on Customer Obsession.
The role will work with all business unit areas across the globe and central business functions to work collaboratively on capturing feedback, reporting feedback metrics and ensuring ongoing ownership is tracked where CX fixes are required.
What you will do:
What’s in it for you?
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference and everyone has something to contribute.
If you’re interested, please apply or if you’d like to hear more about the role and benefits then contact email@example.com. We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.