Patient Administrator/Receptionist Lead - North West London
Reception Administrator
North West London
Salary: £25,000 per annum
Full time – 40 hours per week
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.
Key Competencies
- Previous use of SystmOne
- Excellent Telephone and face to face communication skills
- Attention to detail
- Planning and organisation
- Confidentiality
- Ability to work under pressure
- Excellent communication skills
- Customer service orientation
- Initiative
- Reliability
- Flexibility
Job Purpose
- To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
- Managing patient expectations.
- To assist the RMC in the management of referrals, booking patients into appointment slots.
- Waiting list management and processing of patient data.
- Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
- Reporting any site issues in a timely manner, following up as required to resolve issues.
- Weekly stock checks.
- Dealing with any queries that come through tasks on S1 and general mailbox.
- Any addition roles as required by the service.
- To undertake their duties in a safe and professional manner.
Specific Duties and Responsibilities
- To be the first point of contact for patients when booking into the department.
- To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
- To deal with complaints.
- To deal effectively with patient enquiries, queries and appointment requests.
- Action any tasks that come through S1 and the London Enquiries mailbox.
- To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
- To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
- Weekly stock checks.
- To maintain a healthy and safe working environment for self and colleagues.
- To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
- Undertake reception duties and front of house reception duties.
- Prepare, compile and sort documentations for data entry/scanning etc
- To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
- To be proactive in terms of ensuring that all clinics are filled to capacity
- To comply with data integrity and security policies
- To actively communicate with your team members to assist service delivery
Reception Administrator
North West London
Salary: £25,000 per annum
Full time – 40 hours per week
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.
Key Competencies
- Previous use of SystmOne
- Excellent Telephone and face to face communication skills
- Attention to detail
- Planning and organisation
- Confidentiality
- Ability to work under pressure
- Excellent communication skills
- Customer service orientation
- Initiative
- Reliability
- Flexibility
Job Purpose
- To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
- Managing patient expectations.
- To assist the RMC in the management of referrals, booking patients into appointment slots.
- Waiting list management and processing of patient data.
- Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
- Reporting any site issues in a timely manner, following up as required to resolve issues.
- Weekly stock checks.
- Dealing with any queries that come through tasks on S1 and general mailbox.
- Any addition roles as required by the service.
- To undertake their duties in a safe and professional manner.
Specific Duties and Responsibilities
- To be the first point of contact for patients when booking into the department.
- To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
- To deal with complaints.
- To deal effectively with patient enquiries, queries and appointment requests.
- Action any tasks that come through S1 and the London Enquiries mailbox.
- To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
- To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
- Weekly stock checks.
- To maintain a healthy and safe working environment for self and colleagues.
- To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
- Undertake reception duties and front of house reception duties.
- Prepare, compile and sort documentations for data entry/scanning etc
- To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
- To be proactive in terms of ensuring that all clinics are filled to capacity
- To comply with data integrity and security policies
- To actively communicate with your team members to assist service delivery
