Patient Administrator

Healthshare Clinic West London is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.

Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.

We are looking for a responsible Patient Administrator to coordinate our medical services. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

Main duties of the job:

• To contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure The Riverside Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
• First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors.
• Day to day management of the referrals from the booking office.
• Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.
• Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants.
• To manage all incoming and outgoing communication including mail, emails and calls.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Monitoring waiting lists and ensuring they are accurate and complete.
• Implementing and maintaining a system to monitor waiting times.
• Identifying changes in demand for particular services.
• Developing and monitoring plans to improve practice.
• Contributing to improving the quality and overall management of the waiting list.
• Providing weekly statistical information and reports on performance.

Benefits:

• 25 days annual leave (plus Bank Holidays) and option to buy/sell
• Private Healthcare (Benenden)
• Company Pension Scheme
• Life Assurance
• Blue Light Card
• Refer a Friend Scheme
• CPD Opportunities
• Wagestream
• Reward Gateway
• Cycle to Work Scheme
• Smart Tech
• EV Car Scheme