Patient Administration Officer

Patient Administration Officer

Riverside Clinic, TW8 9DR

£24,000 per annum

Full-time, Permanent

The Riverside Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.

We’re an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things. Being clinically founded and led has allowed us to create something special; Healthshare is about empowering people to get the treatment they need, the way they want. 

Our approach means that whether it’s speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we’ve been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients. 

If you’re looking for an employer in the healthcare industry that will exceed your expectations, you’ve found it.

Duties of this role include:

• To contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure The Riverside Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
• First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors.
• Day to day management of the referrals from the booking office.
• Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.
• Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants.
• To manage all incoming and outgoing communication including mail, emails and calls.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Monitoring waiting lists and ensuring they are accurate and complete.
• Implementing and maintaining a system to monitor waiting times.
• Identifying changes in demand for particular services.
• Developing and monitoring plans to improve practice.
• Contributing to improving the quality and overall management of the waiting list.
• Providing weekly statistical information and reports on performance.

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*Please only apply for this role if you have worked in a similar role and can easily commute to the clinic, The Riverside Clinic, 3 Brentside Executive Park, Great West Road, Brentford TW8 9DR.