Reservations Coordinator

Healthshare Clinic Norwich is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision. Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.

We are seeking to recruit a Reservations Coordinator to coordinate the day to day smooth operation of the clinic. The post holder will support the front of house and referral management centre with patient referrals and waiting lists, ensuring professional communication with patients. The post holder will be required to coordinate and support any additional administrative roles required by the service.

Main duties of the job:

• To undertake coordinating duties in a safe and professional manner.
• To operate the patient referral system across the organisation managing the clinical diaries and associated tasks.
• To assist the FOH and RMC in the management of referrals, booking patients into pre assessment appointments.
• Waiting list management and processing of patient data via patient administration systems as and when required.
• Professional communication with patients via face 2 face, emails, phone.
• Maintain professionalism at all times including personal appearance and professional manner.
• Maintain Trackers up to date.
• Maintain Theatre calendars up to date.
• Coordinate and reserve Consultants advance dates and open the clinics on PS as required for the rest of the reservations staff.
• Holidays cover across the reservations unit where required to keep an eye on additional bookings.
• Reservation office ownership and feedback to the supervisor/line manager about any issues
• Support with PS portal development by providing feedback for website improvements.
• Train new/bank or agency staff with reservation bookings- when required.
• Review the tracking sheet for pain clinic and ERS foot and ankle- gather monthly statistics.

Benefits:

• 25 days annual leave (plus Bank Holidays) and option to buy/sell
• Private Healthcare (Benenden)
• Company Pension Scheme
• Life Assurance
• Blue Light Card
• Refer a Friend Scheme
• CPD Opportunities
• Wagestream
• Reward Gateway
• Cycle to Work Scheme
• Smart Tech
• EV Car Scheme