Bank Patient Administration Officer - The Riverside Clinic

Location: The Riverside Clinic

Contract Type: Zero Hours

Salary: £12.36 per hour

Specific Hours: Zero hours

Bank Patient Administration Officer - The Riverside Clinic

Bank Patient Administration Officer

The Riverside Clinic, TW8 9DR

£12 per hour

Zero hours


The Riverside Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.

Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.


Duties of this role include:

To contribute to the smooth running of the patient administrative process throughout the patient journey.

Ensure The Riverside Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.

First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors.

Day to day management of the referrals from the booking office.

Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.

Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants.

To manage all incoming and outgoing communication including mail, emails and calls.

Approve electronic bookings received via the relevant system and update any booking received via email.

Monitoring waiting lists and ensuring they are accurate and complete.

Implementing and maintaining a system to monitor waiting times.

Identifying changes in demand for particular services.

Developing and monitoring plans to improve practice.

Contributing to improving the quality and overall management of the waiting list.

Providing weekly statistical information and reports on performance.



Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

Proficient in the use of a PC, including the use of software and systems

Basic financial awareness

Excellent organisation and multitasking skills required.

Flexible and adaptable.

Strong interpersonal skills.

Excellent communication skills.

Motivated and enthusiastic.

Previous administration experience in a private healthcare environment desirable.


Please only apply for this role if you have worked in a similar role and can easily commute to the clinic, The Riverside Clinic, 3 Brentside Executive Park, Great West Road, Brentford TW8 9DR.

Apply now