Care coordinator / scheduler

Location: Sheffield North

Hours: Full-Time

Salary: Negotiable DOE

Closing Date: 24 November 2017

Care coordinator / scheduler

An outstanding career opportunity has arisen for a Care Coordinator to join the country’s leading home care company. Home Instead are leading the revolution in at-home care and changing the face of ageing; and as a result of our ambitious growth plans we require a unique team of friendly and compassionate Key Players.

We are looking to appoint Care Coordinator for our busy office. Home Instead Senior Care is an established Home Care Provider and is very proud of the High Quality of Care that we provide to private clients.

As a Care Coordinator you will be proud to represent us and be an ambassador for our excellent service we provide to our clients and you will also want to be part of an organisation that strives to be excellent in all manners of its Care delivery.

You need to be energetic, well organised and possess good IT skills. You will have previous experience in a co-ordinator, scheduler or logistics based role and be a great communicator.

Your job will entail dealing with client and Caregiver enquiries, scheduling visits and coordinating staff rota’s and participating in the out of hours rota.

You will work closely with the Managers and team to ensure correct client / CAREGiver matching for all our customers. You will ensure you will be able to identify the most suitable CAREGiver for our clients’ needs.

Home Instead Senior Care – North Sheffield

Staff Co-ordinator

An exciting opportunity has arisen for the position of full-time Staff Co-ordinator in a professional, well-established, Company to be based at our Sheffield North Office at Nether Lane.

The successful candidate will play a vital role in effectively scheduling and co-ordinating important services for our clients. The Staff Co-ordinator will be responsible for effective management of CAREGiver resources and adapting to the changing needs of our clients, whilst maintaining an exceptional overall client and CAREGiver experience.  This is a fantastic career development opportunity which offers a competitive salary and benefits package.

Home Instead Senior Care is the world’s leading provider of non-medical home care and companionship services for adults.  With minimum visits of 2 hours, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

Key Elements:

  • Be responsive to schedule changes and liaise with relevant clients, staff and team members.
  • To organise, supervise and maintain staffing schedules and billing using company database software and CAREGiver IQ timekeeping system.
  • Successfully match the nature, skills and experience of CAREGivers to possible clients.
  • Build excellent relationships to fully support clients and CAREGivers, maintaining confidentiality at all times.
  • Undertake administrative support as required by Management Team.

The successful applicant will:

  • Be passionate about providing the highest quality of service with a ‘can do’, pro-active attitude.
  • Have the ability to successfully match the nature, skills and experience of CAREGivers to possible clients.
  • Possess excellent communication, planning and organisational skills
  • Have the ability to keep calm under pressure and prioritise effectively.
  • Have relevant experience to undertake quality assurance, reviews and CAREGiver spot checks.
  • Provide customer service and CAREGiver support at the highest level.
  • Be flexible and positive in their approach to work with the ability to cope with change in a fast-paced environment.

Essentials:

  • Must have clear DBS.
  • Must have full driving licence.
  • Good understanding of Microsoft Office packages and IT systems.
  • Be able to create and maintain administrative systems.
  • Ability to effectively supervise a dispersed workforce.
  • Be confident in establishing and maintaining excellent working relationships with clients and CAREGivers.

 

  • Working hours – 8:30am - 5:00pm – Monday to Friday
  • Salary negotiable depending on experience
  • Free parking
  • 22 days per year holiday entitlement + stats
  • Westfield Health Cover after completion of 3 months
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