Care coordinator / scheduler

Location: Bedford

Hours: 8.30am to 5pm Monday to Friday

Salary: £18,000 to £20,000

Closing Date: 16 June 2018

Care coordinator / scheduler

An outstanding career opportunity has arisen for a Care Coordinator to join the country’s leading home care company. Home Instead are leading the revolution in at-home care and changing the face of ageing; and as a result of our ambitious growth plans we require a unique team of friendly and compassionate Key Players.

We are looking to appoint Care Coordinator for our busy office. Home Instead Senior Care is an established Home Care Provider and is very proud of the High Quality of Care that we provide to private clients.

As a Care Coordinator you will be proud to represent us and be an ambassador for our excellent service we provide to our clients and you will also want to be part of an organisation that strives to be excellent in all manners of its Care delivery.

You need to be energetic, well organised and possess good IT skills. You will have previous experience in a co-ordinator, scheduler or logistics based role and be a great communicator.

Your job will entail dealing with client and Caregiver enquiries, scheduling visits and coordinating staff rota’s and participating in the out of hours rota.

You will work closely with the Managers and team to ensure correct client / CAREGiver matching for all our customers. You will ensure you will be able to identify the most suitable CAREGiver for our clients’ needs.

The Role:

  • To organise all rotas and staffing requirements
  • Ensure all staff and clients are aware of working schedules
  • Be responsive to changes in the schedule and liaise with relevant team members
  • To undertake any support or admin duties as required by Franchise Owner or Care Manager
  • Knowledge and experience of using Scheduling/rostering computer systems
  • On Call duties on a rota basis
  • Management of staff absence
  • Assist with team meetings, supervised visits, supervisions and appraisals of staff
  • Comply with CQC compliance
  • Sign up of successful new recruits
  • Support clients and families alongside the care team
  • Entering and maintaining accurate Client and CAREGiver records in Home Instead Software
  • Delivering Care if required

Person Spec:

  • Great organisational skills
  • Excellent communication skills (written and verbal)
  • Experience of working within an office environment
  • Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)
  • Minimum 5 GCSE’s including Maths and English
  • Good clear telephone manner
  • Experience in office administration
  • Must have full UK driving licence and access to own car
  • Monday to Friday 8.30am to 5pm office hours

The Role:

  • Minimum of a year experience as a Care Coordinator
  • To organise all rotas and staffing requirements
  • Ensure all staff and clients are aware of working schedules
  • Be responsive to changes in the schedule and liaise with relevant team members
  • To undertake any support or admin duties as required by Franchise Owner or Care Manager
  • Knowledge and experience of using Scheduling/rostering computer systems
  • On Call duties on a rota basis
  • Management of staff absence
  • Assist with team meetings, supervised visits, supervisions and appraisals of staff
  • Comply with CQC compliance
  • Sign up of successful new recruits
  • Support clients and families alongside the care team
  • Entering and maintaining accurate Client and CAREGiver records in Home Instead Software
  • Delivering Care if required

Person Spec:

  • Great organisational skills
  • Excellent communication skills (written and verbal)
  • Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)
  • Minimum 5 GCSE’s including Maths and English
  • Good clear telephone manner
  • Experience in office administration
  • Must have full UK driving licence and access to own car
  • Monday to Friday 8.30am to 5pm office hours
Apply now