Administrator

Location: Market Harborough, Corby and Rutland

Hours: 37.5 between 8.00 - 5.30 by arrangement

Salary: £18,000 - £19,000

Closing Date: 07 May 2018

Administrator

An outstanding career opportunity has arisen for an administrator to join the country’s leading home care company. Home Instead are leading the revolution in at-home care and changing the face of ageing; and as a result of our ambitious growth plans we require a unique team of friendly and compassionate Key Players.

We are looking to appoint administrator for our busy office. Home Instead Senior Care is an established Home Care Provider and is very proud of the High Quality of Care that we provide to private clients.

You need to be energetic, well organised and possess good IT skills. You will have previous experience in an administration based role and be a great communicator.

Your job will entail dealing with client and Caregiver enquiries, filing, record keeping and general admin.

You will work closely with the Managers and team to maintain our outstanding reputation that even the Queen admires.

Administration & Finance Assistant - as a Key Player you will be critical in providing proactive problem solving, communication, customer service and administration support to the team.

We are looking for individuals that are hands on and driven with a fantastic attention to detail. You will enjoy inspiring others with your passion as you assist and support other staff members in order to provide the highest quality experience to clients, CAREGiver candidates and to enhance and maintain existing referral sources with a professional, clear and concise manner. Ideally we are looking for individuals from a customer support background with experience of handling inbound and outbound phone calls, whilst also really enjoying completion of general administrative duties to a high standard.

Primary Duties

  • Make and answer every call in a friendly, professional and knowledgeable manner
  • Field new client and CAREGiver enquiries over the phone in a knowledgeable manner
  • Process finance, client and CAREGiver paperwork, maintain accurate records and enter into Home Instead Software
  • Assist with any other duties as directed by the General Manager including report and spreadsheet preparation
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate

 

Secondary

  • Participate in meetings and any other Company events as may be required
  • Assist with any other duties as directed by the General Manager including report and spreadsheet preparation
  • Maintain confidentiality and compliance at all times for all Home Instead Information, including client, CAREGiver & office data

 

The Role

  • Carry out general administrative duties to a high standard
  • Communicate with clients and third parties in a professional manner
  • Provide excellent customer service
  • Assist the team to ensure company targets are met
  • as and when required
  • Sorting out incoming and outgoing post and administering it effectively
  • Proactively chase third parties by telephone and email

The Person

  • Strong organisation, prioritisation and time management skills
  • Strong verbal and numerical skills
  • The ability to deal with people from all backgrounds.
  • Accuracy and attention to detail
  • Excellent people management skills coupled with an ability to engage with colleagues at all levels

The Company

Home Instead Senior Care is the only home care provider with 29 Outstanding CQC ratings. At our Market Harborough franchised office we are the recognised as the top local care provider, through investing in our CAREGivers, staff and training as an employer of choice.

Our outstanding service to our customers and market growth means we continuously seek new and fresh talent to complement our current team as well as developing our staff to reach their full potential. Join our friendly and busy team and look forward to a challenging and very rewarding role.

Apply now