Kitchen Sales Designer

Location: Ellesmere Port Depot

Hours: 44

Contract Type: Permanent

Closing Date: 27 July 2018

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Kitchen Sales Designer

 

Role Summary & Purpose

To sell, plan and design the full range of Howdens Joinery products, using computer aided design (CAD). To keep in mind the safety and practicality, with the objective of achieving and exceeding depot and company sales and growth targets.

Travel to the customer premises is integral to this role; as you will be expected to carry out an onsite survey. The post holder must have access to their own vehicle and also be able to meet the travel requirements according to the demands of the post

 

Key Accountabilities & Responsibilities

Sales

 To provide the customer with enough choice, advice and aftersales to leave a lasting impression of the Depot

 To achieve and exceed individual and Depot targets

 To negotiate prices ensuring you are maintaining growth on your margin

 Manage and maintain your own lead bank, keeping it updated and staying in contact with the customer

 To provide potential and existing customers with the highest level of service

 To assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the depot

Design

 To plan and design inspirational kitchens using the Company’s range of products

 You will be required to visit sites to measure and evaluate the customer’s needs

 To effectively communicate with builders and the end user, amending plans as required

 

 An essential part of this role is using your product knowledge confidently, to ensure that you deal with customer enquiries before, during and after sales

 Ensure compliance with Health & Safety Regulations whilst in the depot and while on site visits

This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role.

Key Performance Indicators

 Positive customer feedback and progress through 1-2-1 reviews

 Sales revenue generated from kitchen plans

 Targets met or exceeded

Key Challenges

 Build and maintain relationships with customers and fellow team members, while working towards your individual targets

 Constantly reviewing the new products and staying commercially aware demonstrating credible product knowledge

 Manage your lead bank to reach its full potential, providing excellent customer service and staying in contact with the customer during the process

 Effectively influencing the customer and making persuasive recommendations on how to proceed with their kitchen design needs and closing the sale

 Maintaining a high calibre of work at all times, whilst staying organised and motivated in a positive manner.

About You:

 Excellent customer service skills

 Proven experience in sales and exceeding targets

 You will have strong creativity skills

 You must hold a full valid UK driving licence and have access to your own vehicle for business use

 Excellent planning and organising skills with high levels of accuracy

 Previous design (CAD) experience is preferred but not essential

 

Why work for us?

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Companies to Work for in the Sunday Times for recognition of excellence in the workplace.

Howdens Joinery, a trade only business with over 600 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence. Despite its scale, Howdens remains a local business with traditional values.

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. We are seeking talented people to help us continue to grow our business.

Summary of the Role

To plan, design and sell, with the aid of computer aided designs (CAD), the full range of Howden Joinery products, keeping in mind safety and practicality, with the objective of achieving and exceeding depot and Company sales and growth targets.

The Role

• Plan, design and sell inspirational kitchens using the Company’s range of products with the highest level of customer service.
• Develop long term collaborative business relationships with customers from the building trade and their clients.
• Utilise Howdens unique 'My Kitchen' service which offers the ability to create and view high quality images.
• You will be required to visit sites to measure and evaluate the customer’s needs.
• Previous design (CAD) and/or sales experience is preferred but not essential.
• Correctly process estimates, pricing, delivery dates and stock requirements for your customer.
• You will be required to use your own vehicle during business hours, and travel expenses will be reimbursed accordingly.

The Person

• Excellent customer service skills
• Able to communicate effectively at all levels
• Ability to achieve and exceed sales targets
• You will have strong creativity skills
• You must hold a driving licence
• Planning and organising skills
• A desire for continuous personal and professional development
• Proven experience in a Trade Designer role

In return for your hard work and commitment you will be rewarded with some great benefits, which include:

• Competitive salary
• Monthly depot performance bonus
• Matched contribution pension scheme
• Team incentives and outings
• 24 days holiday, rising to 26 days after 5 years
• Staff discount on Howdens products
• Share awards and prize draws

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