Installation Technical Support Advisor

Howden Joinery is looking for an Installation Technical Support Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.

As a Solid Surface Installation Technical Support Advisor, you will work across two teams and be responsible for coordinating the template and installation teams for Howden Work Surfaces.

Location | Normanton (On site)

Contract Type | Full-Time – Permanent

Shift | Monday - Friday, one week 9am-5 pm, one week 8am-4pm

What will you be doing as an Installation Technical Support Advisor:

• Acting as the point of contact for the template and Installation departments, ensuring coordination between both teams
• Set up and maintain accurate system information for each template and installation to include any customer-specific requirements
• Produce and issue clear, concise instructions for the installations team attending every job, including any customer-specific requirements or information
• Ensure “right 1st time” for Work Surfaces installation
• Record information on the company CRM at all stages of the installation.

What do you need to qualify for the Installation Technical Support Advisor:

• At least 3 years of coordination or administration experience in a busy office environment is essential
• The ability to communicate across different levels within the business and remain calm under pressure.
• Microsoft Office experience (Excel and Outlook)
• Strong communication skills – both written & verbal
• Effectively work under pressure and achieve results
• Good listening skills
• Ability to multi-task, being flexible to meet customer and business needs
• The ability to thoroughly investigate and overcome potential problems in a timely manner
• High attention to detail and strong numerical skills

What we can offer you as an Installation Technical Support Advisor:

• Competitive salary, bonus, and benefits package
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition
• Pension plan with a company contribution of up to 12%

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.2bn, and we have an ambitious growth agenda.

How to Apply:

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Solid Surface Installation Support Advisor, then we’re keen to hear from you. If you apply via our careers portal, please remember to activate your account.

When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.

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