Aftersales Coordinator

Location: Howden, Yorkshire

Hours: 37.5

Contract Type: Permanent

Closing Date: 24 June 2019

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Aftersales Coordinator

Howden Joinery Group PLC is actively recruiting for an experienced Aftersales Customer Service candidate to join their Aftersales team based in Howden, within their Supply division.

In this role you will be responsible for dealing with escalated aftersales service queries regarding our appliances from Independent Engineers or from Howden Joinery Depots nationwide. You will work collaboratively with the Field Service Support Engineers and Supply Chain to deliver the best aftersales service for our end users.

Key Responsibilities:

  • To accurately log information from depots and Engineers
  • To take action to support Independent engineers through service, systems and resolution of stock issues
  • Escalation of Appliance aftersales issues
  • To take direction from and appropriate action as requested by the Team Leader and Department Head

To be successful in this role you must have excellent communication skills with experience in resolving challenging customer queries whilst always keeping the end user experience top of mind.  It would be ideal if you had experience working with Appliances, however this isn’t essential.

Howdens Joinery was founded in Yorkshire in 1995. In its first year of operation it had just 14 depots and sales of £1m. Today, Howden Joinery Group has grown to become the UK's leading supplier of kitchens, with the largest kitchen rigid cabinet manufacturing capacity in Europe. It employs over 9,000 people, has 700 depots nationwide and generates annual sales of over £1.3 billion and it is still growing.  The Supply Division is responsible for inspirational design and development, sourcing, manufacturing, warehousing, distribution and providing aftersales support to service their one customer, the depot.

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