Location: Stockport Depot
Hours: 44hrs per week
Contract Type: Permanent
Closing Date: 21 February 2020
Key Accountabilities & Responsibilities
To check invoices and ensure that these are properly filed daily
Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns
Purchase and monitor depot stationery requirements
Assist with mailing of promotional material to customers
To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner.
Reconcile depot petty cash expenditure
Keep operational reports and information up to date
To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual
Carry out stock reconciliation procedures e.g. inputting line checks
To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications
To encourage and participate in effective account management, with the use and knowledge of the WEK reports.
To liaise with any other departments/support functions as required
To participate as an effective and willing team member to achieve individual and team goals
To ensure a safe and comfortable environment is maintained for customers and employees within the store.
Ensure 100% compliance with Health & Safety Regulations
To assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the depot
This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role.
Key Performance Indicators
Aim to meet individual targets to accomplish depot targets
To actively pursue all prospects and develop on-going relationships with customers to maintain an active presence
Proactive in reading all related publications on an on-going basis
Possible travel to business unit areas as required. The post holder must also be flexible in working arrangements and be able to meet the travel requirements according to the demands of the post
Must be able to meet tight deadlines, whilst working in a fast paced and ever-changing environment
Must be able to work on their own initiative in a fast paced environment
Have a good understanding of other depot roles. This is essential for supporting stoke take checks, dealing with customer queries and liaising with other departments
Effective team work
Must be a self-motivated person
Excellent customer service skills
Ability to communicate effectively at all levels
Able to prioritise workload
Excellent planning and organising skills
All employees - must not, without permission, disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal.
Why work for us?
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Companies to Work for in the Sunday Times for recognition of excellence in the workplace.
Howdens Joinery, a trade only business with over 700 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment to Her Majesty the Queen 2015 for our quality and excellence. Despite its scale, Howdens remains a local business with traditional values.
We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. We are seeking talented people to help us continue to grow our business.
Summary of the Role
Our Administrators are responsible ensuring that the depots administration supports an excellent customer service and sales standard. They are able to prioritise their own workloads, have excellent communication skills and are highly organised.
• Ensure that all Depot administration is processed and completed accurately, efficiently and in the timescale required to support the team.
• Deal with both telephone and face to face enquiries from customers in a courteous, professional and knowledgeable way.
• Liaise with the Credit Control department in response to customer account queries and applications.
• Other duties will include invoicing customers, stock reconciliation, filing, mailing promotional material, reconciling petty cash, data entry and reporting.
• Planning and organising skills
• Experience in meeting task deadlines
• Ability to multi-task and prioritise workload
• Able to use your own initiative
• Able to communicate effectively with customers and colleagues
• A desire for continuous personal and professional development
In return for your hard work and commitment you will be rewarded with some great benefits, which include:
• Competitive salary
• Monthly depot performance bonus
• Matched contribution pension scheme
• Team incentives and outings
• 24 days holiday, rising to 26 days after 5 years
• Staff discount on Howdens products
• Share awards and prize draws
Full & part time hrs available for the right candidate...
Must be able to work every weekend ( Saturday only 8am - 12pm )
Good career prospects and progression
Must be a good communicator and able to converse with our account customers, face to face, and over the telephone on a daily basis.
In the first instance please contact Darren by email - email@example.com with your CV and covering letter explaining why you would be an ideal candidate for the job.