Bank Service Co-Ordinator UCCH ***Internal Applicants Only***
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
The Service Coordinator will work with the Service Managers to deliver UCCH services within the Contact Centre. The role will support the Service Manager in maintaining service levels against KPIs and responding to fluctuating demands; ensuring that these services are delivered in an efficient and safe way, meeting both performance and quality standards.
The Service Coordinator for UCCH is a critical role responsible for managing the day-to-day operations. The key responsibilities include providing support to call handlers on difficult calls, monitoring call volumes and queues, conducting audits of calls to ensure quality standards are met, developing, and implementing strategies to improve service delivery and patient outcomes, collaborating with the Service Mangers to optimise service provision across the region, and maintaining compliance with relevant regulations, policies, and procedures.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Norwich, Reed House – Office based
Hours Available Various hours available
Term Bank
What’s in it for you:-
- £26,250 per annum
- Enhanced Bank Holiday rates
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please click here.
Closing date: 3rd May 2024
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact georgia.harris@ic24.nhs.uk
