Location: Letchmore Heath, Hertfordshire
Contract Type: Permanent
Closing Date: 19 August 2022
Salary: Competitive + benefits
Can you deliver experiences that help our customers thrive?
We are looking for a confident communicator to administer our learning programmes and manage customer communications.
About the role
This role will help IGD deliver quality learning experiences that mean our customers develop their skills and thrive in the food and consumer goods industry.
You will be responsible for both the ‘behind-the-scenes’ of our learning programmes, as well as the ‘front of house’ delivery of great customer service.
You’ll be the first point of contact for our customers, responding to queries and resolving any issues using your knowledge of our systems, building strong internal and partner relationships.
Reporting into the Head of Learning Programmes, these include:
Administration of the programme
You will be working with a range of platforms and software, most importantly our CRM database, learning management system (LMS) and virtual event software, such as Zoom.
You’ll be responsible for the process of setting up, running and maintaining our courses and virtual events, briefed by the Learning Content Manager. Some facilitation will be required for these virtual events.
You will become our LMS expert and be a key point of contact with our provider, enabling us to keep up to date on technical improvements and make recommendations that help us get the most from the LMS to benefit customers.
You’ll be reporting on attendance and feedback, ensuring that we stay close to programme performance.
Managing customer communications
You’ll create and deliver the communications plan across the learning journey, from booking to completion. This means ensuring our customers have all the information and support they need to get the most from the experience.
You will manage relationships with key customer contacts to help them benefit from the many ways our programmes develop their people.
Administering our Mentoring programme
You will lead this cross-industry programme, which helps customers develop their skills and confidence in their roles through one-to-one mentoring. This involves building relationships with key contacts, find and recruit participants and manage the pairing process so that you can provide support and best practice for both mentors and mentees.
What you bring
We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. At IGD, we have a great work-life balance, where you are empowered and trusted to manage your time.
We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London.
More about our people
We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.
We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.
More about IGD
IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.
We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success.
We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.
#InspireGrowChange: Join our team to help us make a positive impact and drive change.
Get in touch – we’re looking forward to working with you.