Infrastructure Apprentice

Location: Letchmore Heath, Hertfordshire

Contract Type: Fixed-term contract

Closing Date: 19 August 2022

Salary: Competitive + benefits

Infrastructure Apprentice

Are you the go-to person when people have a technology problem?

We are looking for a passionate problem-solver to provide technical support as part of IGD’s dynamic IT department.

About the role

This is an exciting role for anyone keen to take their first step into IT infrastructure and operations, helping our users while developing your own skillset.

You will be joining a friendly, enthusiastic and highly supportive team, with varied work in a fast-paced environment.

And you can feel good about being part of a company that uses its profits to support good causes through our social impact activities.

The responsibilities

Reporting to the Head of IT Operations & Security, these include:

Assistance for users, infrastructure & systems

You’ll be our first line of response to IT queries and support tickets. You will also be involved in the management of systems such as Azure AD, O365 and Intune, as well as having the opportunity to undertake project work and assist with the continuous review of new technology.

Everyday, ‘business as usual’ tasks include the provision of laptops and mobile phones to colleagues, managing user accounts, troubleshooting in-office issues and managing tickets from our support system.

You’ll have every opportunity to continually learn and develop through training courses, shadowing and more to grow your experience, as well as plenty of on-the-job training to develop your skillset. This will ensure that you help us to do everything we can to support our users and let them know all about the great work we do.

What you bring

  • Essential qualifications: a minimum of:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • You must have a genuine passion for technology & excellent communication skills
  • You should enjoy working collaboratively with an ability to build strong relationships with others, including training & assisting users
  • You will need to be process driven, with excellent time management & exceptional organisational skills
  • You should have an enthusiasm to learn and help build better future solutions.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London. 

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.

We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success. 

We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.

#InspireGrowChange: Join our team to help us make a positive impact and drive change.

Get in touch – we’re looking forward to working with you.

Apply now