Director of Technology

Location: Letchmore Heath, Hertfordshire

Contract Type: Permanent

Closing Date: 04 December 2020

Salary: Competitive salary + car allowance + excellent benefits

Director of Technology

DEPARTMENT: Technology

REPORTS TO: Chief Financial Officer



IGD is the food and consumer goods industry’s research body, a hub of best practice and thought leadership. Through our charitable activities we bring people and companies together to train and educate employees and deliver public benefit. This work is supported by our trading company, which supplies the world's food and grocery businesses with first-class insight.

Those that flourish at IGD are looking for something a bit different. A career with us offers you a unique opportunity to work across the food and consumer goods industry, to engage with industry leaders and government, to use your knowledge to share best practice, and to make a real impact.

Our people come from a variety of backgrounds and that’s what makes your time with us so special. We are made up of everyone from scientists to sales people, shopper specialists to economists, and we all learn from each other. Whether in commercial, charity or support roles, what unites us is our passion for the food and consumer goods industry and the way we approach what we do.

If you enjoy bringing people together, have a strong sense of what is right and always hold yourself to high standards, IGD is full of people who share your values. We’ve built a culture based on teamwork, integrity and excellence and these core values underpin everything we do.


  • Technology plays a critical role in IGD, supporting ~150 staff, maintaining and enhancing the company websites and customer subscription portals, and delivering value through efficient business systems and applications. The role requires strong leadership of a skilled and specialist team, including Software Developers, the energy to drive and motivate for change and the experience to be able to translate requirements into high quality services and products. You will manage and deliver complex technology and digital change projects. Working across both the Charity and Trading business the role gives the opportunity to work with a range of modern technologies and talented colleagues, and the autonomy to have a real impact on the success of the organisation.



  • Leadership of 11 permanent staff and contract technical staff
  • Co-leadership of wider Technology team alongside the Director of Product Management
  • Championing and advising the SLT on technology strategy and vision
  • Working in corroboration with the Charity, Trading and Marketing & Comms Teams agree a forward roadmap of Technical developments
  • Develop and lead the implementation of an annual roadmap for the programmes, with clear and ambitious targets
  • Managing an effective support and maintenance operation
  • Driving forward appropriate solutions, applications, and services
  • Embedding best practice in technology processes, service, and delivery
  • Quality assurance in data, architecture, security, quality, and compliance
  • Planning and executing solution delivery
  • Ensuring high service levels of business-critical technology
  • Ensure strong customer focus by creating a team culture of listening to customers, joining up the dots and responding at pace to opportunities
  • Manage team and budget appropriately to achieve the IT plan



  • Infrastructure Lead
  • Infrastructure Support Technician
  • Infrastructure Consultant
  • Infrastructure and Support Apprentice
  • Software Engineer x 3
  • Software Engineer apprentice
  • QA Analyst
  • SQL BI Developer
  • CRM Systems Analyst



What you’ll need to succeed



  • Experience of the following essential;


  • running a technical support service function
  • leading and mentoring software development teams
  • managing and delivering complex technology and digital change projects
  • translating business requirements to solution specifications
  • managing budgets and resources
  • preparing business cases
  • ensuring IT security is central to everything the team does
  • Agile methodologies and process architecture


  • Familiarity with the following will be advantageous;


  • Online B2B, subscription or membership services
  • Office 365 and Dynamics 365
  • Data platforms (e.g. MS SQL Server, SSIS, PowerBI, PowerAutomate)
  • Cloud and virtual server infrastructure
  • Microsoft dev stack (ASP.NET, C#, Visual Studio, Azure Devops)
  • Content Management Systems (CMS) and front-end development (CSS,          JavaScript frameworks, HTML)
  • Service desk platforms
  • Website design with a strong focus on userability



Forward looking you will have strong communications skills and recognise that Technology works best when you have a collaborative and motivated team. You enjoy analysing situations and solving problems. You recognise the value in thinking out of the box to design innovative solutions, and as a leader strive to foster situations where others can excel at this. You lead from the front with clear expectations and honest and timely feedback. You delegate, empower, coach, train, motivate and inspire to continuously move your team forward. You represent the technology function, demonstrating high levels of customer service, and strong relationships with key stakeholders enabling you to continuously maximise opportunities for Technology to further IGD’s goals. As a passionate technologist you are aware of external trends and opportunities allowing you to bring in the best to serve the organisation’s needs.


Note - Due to a high volume of applications, this advert might close before the displayed closing date. It is therefore recommended that you apply promptly.

Apply now