Customer Manager

Purpose of the job

You will account manage a group of existing IGD customers, mainly service providers. Some customers are based here in the UK, others internationally.

Your role is to meet agreed financial targets, selling IGD’s full range of products but with a particular focus on sponsorship/partnership solutions and Retail Analysis. You will deliver outstanding levels of customer service, working closely with the IGD Events team.

You will also lead the selling of sponsorship/partnership solutions to new customers.

 AREAS OF ACCOUNTABILITY

 Commercial and financial

• Delivery of agreed renewal revenue targets for assigned accounts
• Ongoing development of assigned accounts to agreed service levels
• Drive new business opportunities for sponsorship/partnership solutions, working in partnership with our events team. Be the sponsorship/partnership solution champion/lead within the sales team
• Accurate forecasting, sales projection and pipeline management

 Customer support

• Be a key contact for customers and an expert in IGD’s total proposition
• Responsible for customer relationships from the point of purchase. Manage ongoing engagement to help drive retention and enhance value for customers
• Work with IGD's events team to create solutions for customers which deliver value  
• Present IGD services via online demos and face to face meetings
• Provide high quality customer feedback to support product development
• Develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs

 other responsibilities

• Be a CRM super-user and an advocate for its use within the wider sales team
• Develop a thorough understanding of IGD’s total product portfolio 
• Ensure insights are shared with customers to drive value
• Other duties may be required by the organisation from time to time and you will be expected to contribute to these

 knowledge/skills/qualifications required

• Genuine interest in and experience of the FMCG industry and working in a B2B sales environment
• Strong commercial acumen with a good understanding of business issues
• Proven commercial track record, able to deliver agreed targets
• Strong influencing, listening, presentation and IT skills
• Excellent relationship developer, engaging existing contacts and building new ones through networking
• Excellent planning skills with drive to complete tasks and high attention to detail
• Experience of a high-performance and customer-focused culture
• Proven ability to adapt to change and embrace new products and services

 Reporting structure

• This role reports into the Head of Membership. The role has no direct reports

Location

• The role will be based at our head office in Letchmore heath, Watford or remotely as necessary. There will be some occasional UK travel.