Delegate Engagement Manager

Location: Letchmore Heath, Hertfordshire

Contract Type: Permanent

Closing Date: 18 July 2022

Salary: Competitive + great benefits

Delegate Engagement Manager

Can you make sense of ever-changing event technology?

We are looking for an attendee engagement expert who can ensure a positive attendee experience at our memorable events.

About the role

IGD Events bring people and thinking together through compelling experiences that create meaningful, memorable and actionable content. We engage with and create communities, share valuable insights and make people and business more successful.

This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.

You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions and deliver the objectives of each event.

You will be a strategic influencer who can bring to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.

The responsibilities

Reporting into the Director of Events at IGD and managing a Delegate Registration Co-ordinator, these include:

The event customer experience

Responsibility for the overall attendee journey and the delivery of Virtual Event technology, along with the data aspects of IGD events.

Creating and delivering event technology and delegate engagement solutions to meet event objectives.

You wil be responsible for event orders and attendee management to create a positive, consistent and unified customer and attendee experience. Effective and efficient delegate registration, onsite.

The data journey

Working with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.

Planning & communication

You will input to the annual business planning process for IGD Events and help to inform long-term strategic planning.

By keeping the delegate’s requirements and value at the heart of every message, you’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with Marketing & Comms.

What you bring

  • Extensive knowledge and a passion for event technology platforms with a good understanding the nuance of different systems
  • A proven track record of implementing dramatic process change and improvement across event technology
  • Wide-ranging experience in attendee management with large scale events, both virtually and onsite
  • The team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance)
  • Great decision making, business planning and data accuracy skills
  • Relationship building; the ability to influence both internal and external stakeholders to find the best possible solutions
  • And the ability to analyse, understand and define learnings to implement improvements.

The rewards

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package
At IGD, we have a great work-life balance, where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working (to be agreed with your line manager). We are based in a very accessible location within the M25, just 20 miles from central London. 

There will be some occasional UK travel.

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.

We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success. 

We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.

#InspireGrowChange: Join our team to help us make a positive impact and drive change.

Get in touch – we’re looking forward to working with you.

Apply now