IT Support Analyst Apprentice

Location: Letchmore Heath, Hertfordshire

Contract Type: Fixed-term contract

Closing Date: 25 September 2019

Salary: Competitive salary

IT Support Analyst Apprentice

Purpose of the job

The IGD Apprentice role will support the IT infrastructure working closely with users and colleagues. Training courses will be both classroom-based training as well as on the job learning.

IGD is an organisation that is involved within the international food and grocery industry, respected for its expertise and the quality of information and insight. To that end, the business has a very active in-house Technology team, working on its internal systems and applications as well as its external facing websites. The team works on many new technologies and projects and the work is highly varied. 

Areas of accountability

  • Administer the IT systems
  • Monitor and manage IT support calls and resolve them in a timely fashion
  • Administer the telephone systems and mobile devices
  • Deploy new or reused computer and telephone equipment
  • Learn about and document standards and procedures for supporting the systems
  • Keep up to date with emergent technology and commercial opportunities
  • Work in an organised fashion to ensure work is carried our methodically and fully tested
  • Communicate effectively with users to ensure they know how their issue is progressing
  • Promote the application of technology and the services provided by your team
  • Anticipate and prevent problems by quality checking work against agreed standards   

       

other responsibilities

Attend training courses and pass exams to successfully fulfil the Apprenticeship training scheme

 

knowledge/skills/qualifications required

  • Windows desktop administration
  • 5 GCSE’s A* - C with a C and above in Maths and English
  • Smart phone administration
  • Self-development approach to learn current technology
  • Strong influencing, negotiating and communication skills
  • Diplomacy, discretion, teamwork, excellence and integrity
  • Awareness and understanding of business trends and issues

 

Apply now