Senior LMS Administrator

Location: Home based with limited travel.

Working pattern: Full time, 35 hours per week.

Salary: £35,000 - £45,000 depending on skills and experience.

About JTL

JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.

About the role

Job Purpose:

To lead the administration, development, and optimisation of JTL’s award-winning Learning Management System, LEDA (Learn, Educate, Develop, Advance), powered by Moodle Workplace. LEDA currently supports over 25,000 users and continues to expand as a strategic enabler of digital learning across the JTL Group.

As the senior subject matter expert, you will be responsible for ensuring that LEDA remains reliable, scalable, and innovative. This includes managing core LMS functions, content structures, user enrolment and support, data reporting, and system integrations. You will also play a key role in supporting the wider digital learning strategy and enhancing the user experience for learners, employers, and staff.

Key Responsibilities and Accountabilities:

• LMS Administration & Technical Oversight:
  Oversee the daily operations of LEDA, including platform configuration, enrolment workflows, role permissions, tenant setup, and system maintenance. Coordinate software updates and plugin management with external providers such as Titus, ensuring platform stability and security.
• Support, Stakeholder Engagement & Training:
  Act as the primary point of contact for LMS-related queries and support requests. Provide timely first-line support to tutors, assessors, and internal teams. Deliver engaging training on key platform features—especially through clear documentation and self-service resources such as video walkthroughs—to empower users and ensure effective platform adoption.
• Content & Course Management:
  Manage the upload, organisation, and maintenance of structured learning content across the platform, including SCORM, H5P, CPD modules, and learning pathways. Ensure tagging, categorisation, and file formats adhere to accessibility and curriculum standards. Coordinate regular content audits.
• Data, Reporting & Insights:
  Produce and manage data reports related to learner engagement, platform usage, and compliance. Collaborate with colleagues to develop interactive dashboards (e.g. Power BI) for curriculum leaders and operational teams. Provide monthly updates and strategic insights to the Head of Curriculum and Digital Learning.
• Platform Development & Enhancement:
  Work closely with the Digital Product Manager to identify, test, and implement new features, plugins, and third-party integrations (e.g., authentication tools, LTI, xAPI). Support innovation in platform design while maintaining stability and a consistent user experience.
• Governance, Compliance & Quality Assurance:
  Uphold high standards for naming conventions, user roles, access levels, and content structures across all LEDA tenants. Monitor system logs and user activity to support audit readiness. Ensure compliance with data protection (GDPR) and internal governance requirements.
• Professional Development & Sector Awareness:
  Stay informed of developments in the LMS and EdTech landscape, including Moodle Workplace updates, AI-enabled learning journeys, and automation. Proactively contribute insights and suggest platform enhancements to keep JTL at the forefront of digital learning.

Person Specification

Essential Requirements:

• Educated to degree level or equivalent experience.
• Minimum of 5 GCSEs (grade A*-C or 9–4), including English and mathematics.
• Extensive experience in LMS administration—preferably Moodle Workplace or Moodle core.
• Knowledge of SCORM, LTI, xAPI, and related learning standards.
• Experience working with hierarchical user roles, learning plans, and audience-based enrolment.
• Working knowledge of HTML and CSS.
• Strong understanding of eLearning tools (e.g., H5P, Articulate, Evolve) and their deployment within an LMS.
• High level of digital literacy; confident using reporting, dashboards, and troubleshooting tools.
• Proven ability to prioritise, manage competing deadlines, and deliver a quality experience for users.

Desirable:

• Moodle / Moodle Workplace certification or equivalent training.
• Experience supporting apprenticeship or vocational education platforms.
• Experience using third-party analytics tools or learning record stores.
• Professional accreditation (e.g. CMALT, Digital Learning Institute Certification).
• Understanding of accessibility standards and quality frameworks in online education.
• Familiarity with Learning Record Stores (LRS) or tools like Power BI for analytics.
• Awareness of WCAG 2.2 accessibility standards.

Our Safeguarding Commitment

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.

This role requires an Enhanced DBS check.

Applicants who are shortlisted for interview will be subject to Social Media checks.

Ready to make a difference and build a fulfilling career? Apply today!

If you have any specific enquiries about the role, please email us at recruitment@jtltraining.com