Apprentice Support Officer

Closing Date: 22 September 2021

Location: National Role, home based with travel

Salary: Competitive

DBS Required: Yes

Contract Type: Permanent

Apprentice Support Officer

Job Purpose: 

To ensure our learners have thorough guidance and support for the duration of their apprenticeship programme, meeting all KPI’s and national targets set to the highest possible standard. 

Key Responsibilities and Accountabilities: 

  • To be responsible for the day to day monitoring of allocated learner caseload, supporting achievement of the National Business Plan. 
  • To confidently work in a remote call centre environment, being disciplined to set own daily tasks and activities for the day, effectively managing a large caseload. 
  • To promote JTL’s commitment to safeguarding and the health, safety and welfare of apprentices and ensure on-going pastoral responsibilities, dealing with any issues in accordance with JTL procedures. 
  • To ensure timely escalation of any learner issues identified including Health and Safety, ALS and Safeguarding, following relevant procedures in doing so. 
  • To have an awareness of compliance in regard to engagement, assessment and quality. 
  • To gather evidence of satisfaction levels of candidates through questionnaires and learner forums. 
  • To complete learner reviews, including, 6-8 Week Engagement Reviews, OTJ Progress Reviews, Skill Gap Analysis Progress Reviews, and Gateway / Exit Progress Reviews.  
  • To manage all Learner and Employer Enquiries in an efficient, effective and timely manner. 
  • To record relevant information accurately, timely and using designated data portals as instructed. 
  • To be able to support learners in completion of 20% off the job and Prevent training. 
  • To provide and facilitate accurate data to inform corporate management information. 
  • To have an understanding of college timetabling, placements, and streaming. 
  • To monitor responses from Apprentice questionnaires and collate feedback/highlight issues. 
  • To manage all Assessor and regional enquiries in a timely and efficient manner offering support and guidance where needed. 
  • To offer additional professional guidance and advice; for School Support / Careers Fairs etc.  
  • To attend regular virtual and face to face meetings as and when required. 
  • To maintain an awareness of developments in JTL’s products and services ensuring personal and professional knowledge is up to date.  
Apply now