Quality Assurance and Internal Audit Officer

Closing Date: 01 August 2019

Location: National Administration Centre

Salary: Up to £35,000.00 depending on experience plus company car

DBS Required: Yes

Contract Type: Permanent

Quality Assurance and Internal Audit Officer

You don’t get to lead an industry by following others. You do it by setting standards, promoting continuous learning, driving innovation and working hard to identify and apply effective professional practice at every level of the organisation.

That’s exactly what we do at JTL - and you could now play a key role in maintaining our success as one of the UK’s largest work-based learning providers.

As our Quality Assurance and Internal Audit Officer, you will actively monitor and improve our policies, systems, processes and procedures. This will involve more than managing planned internal audit and quality assurance activities at our training centres. You will develop action plans, recommend improvements, guide staff on best practice and ensure that everything we do complies with external standards and contractual requirements.

It’s all about building on our strengths and using your expertise - and initiative - to embed and develop a vibrant culture of operational excellence and continuous improvement at every level of our organisation.

Educated to A Level, NVQ 3 or equivalent, you must have proven knowledge and experience of quality assurance systems and procedures. This will ideally be supported by experience as an auditor and a good working knowledge of ISO9001, the Matrix Standard and the Common Inspection Framework. Good interviewing and presentation skills are, of course, essential - and some knowledge of work-based learning would be an advantage.

Add to that your effective IT and observational skills and you will quickly make your mark as part of our forward-thinking team.

In return, we can promise you an attractive salary, benefits including a pension and life insurance, ongoing professional development and the opportunity to influence the operational and strategic development of a leading training provider.

We welcome applicants from all sections of the community. JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

A DBS disclosure will be required.


Job Purpose:

To evaluate, report on, recommend and help implement improvements to JTL’s policies, systems, processes and procedures by undertaking audits against planned arrangements to ensure JTL continues to comply with the requirements of external standards and contracts.

Key Responsibilities and Accountabilities:

  • Report on the effectiveness of JTL’s policies, systems, processes and procedures, making recommendations for improvements and developing action plans.
  • Monitor and report on subsequent action plans to ensure that they are implemented effectively and within agreed timescales.
  • Ensure JTL’s continued compliance to external requirements (Matrix Standard and ISO9001) and internal requirements (agreed procedures and processes) through planned internal audit activity.
  • Provide Quality Assurance input to the development of new policies, systems, processes and procedures to ensure all external standards and contractual requirements are embedded prior to release to the end user.
  • Provide support and challenge to Departmental Heads through planned Quality Assurance activity.
  • Provide support and guidance to staff on best practice.
  • Be an active member of working parties providing quality assurance expertise.
  • When requested provide reports to the Head of Quality Assurance and Audit in a timely manner.
  • Undertake due diligence on new sub-contract training centres in line with documented procedures.
  • Carry out audits of JTL and sub contracted training centres against a predetermined plan ensuring compliance to requirements.
  • Provide support and guidance to regional staff tasked with management of sub-contract training centres to ensure a consistent approach.
  • Contribute to the development and delivery of the Quality Activity Plan.

Person Specification:

Essential Requirements

  • Educated to A Level / NVQ 3 or equivalent.
  • Proven knowledge and experience of quality assurance systems and procedures.
  • Good interviewing and observation skills
  • Good presentation skills
  • Good IT skills


Desirable Requirements

  • Previous experience as an auditor
  • Working knowledge of the IS09001 standard
  • Working knowledge of the matrix Standard
  • Working knowledge of the Common Inspection Framework
  • Knowledge of Work Based Learning



Apply now