Sales/Claims Adviser (FNOL)

Business: Crusader Assistance

Location: Hampton

Contract Type: Full-time

Hours: 39

Salary: £16,000 + OTE = £28,000 annually

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Sales/Claims Adviser (FNOL)

Crusader Assistance are a successful claims management company that that has been in the industry for 25+ years. Acting as a liaison between client's and insurers to minimize the inconvenience a motor claim can cause. We aim to provide our brokers and client’s the best possible claims solutions and services. Crusader are looking for someone to join their First Notification of Loss (FNOL) Team to offer advice and assistance during claims process from start to finish.

Ideal background: Insurance Adviser, Claims Adviser, Claims Handler, Telesales Adviser, Insurance Sales Adviser, Motor Claims Adviser. Call Centre Adviser. FNOL handler

The Role:

  • To act as the first point of contact for clients who had a a motor claim.
  • Take down a report of the claim quickly and accurately.
  • Provide an excellent level of customer service and empathy.
  • Listen to and understand the client needs, identifying sales opportunities.
  • Providing clients with understanding and advising them of the best claims solution
  • Based on the information taken establish and advise on liability.
  • Offer and up sell the service of our hire car companies and panel solicitors and advise of repair methods.
  • Meeting performance related targets in relation to call statistics, call audits.

Skills:

  • Prior experience in a telephone based sales role working towards targets is essential, as well as a natural charm and desire to help customers.
  • Must have excellent verbal and written communication in English.
  • Must be customer focused, natural ability to build relationships
  • Must be enthusiastic, self-motivated and hard working.
  • Claims experience is not essential as full training will be provided.
  • Driving experience is an advantage.

Hours:

  • A rotational shift pattern between the hours of 0800-20.00 Monday – Friday
  • 1 in 4 Saturdays 0900 - 1600.
  • Flexibility to work overtime

Salary:

  • Basic £16,000 per annum, uncapped commission typical OTE excess of £27K
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