ExamWorks UK is a great place to work and a major employer, with large populations of our workforce based in Crewe and Bolton, we also have locations UK wide. Competitive packages, a fun environment and a culture that means everyone feels a part of the team, all make it a superb place to build a career. All sorts of people make up ExamWorksUK and contribute to its success. From school leavers through to subject matter experts, part of the formula for our growth is the mix of ideas, enthusiasm, experience and enjoyment that works its way into everything we do.
Business: Crusader Assistance
Contract Type: Full-time
Salary: £25,000 - £27,000
Crusader Assistance, are looking for an experienced Customer Service Team leader from a office/call centre environment.
We are a claims company - specialising in road traffic accident claims, home contents, pets and more and our customer service team, take calls from all areas and deal with any query, updates or anything else claims related .
As a Customer Service Team Leader you are responsible for the management of the non-fee earning part of the call centre, responsible for the daily running of the call centre team through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development.
You will effectively manage customer team SLA's ensuring that calls are answered and dealt with as swiftly and professionally as possible, in an appropriate manner, and that the administration for each call is too manged effectively and efficiently.
Productivity & Minimum Requirements;
Preferred - Experience leading a customer service team within a similar industry.
An understanding of the broker and insurer industry
We would expect the right individual for the role, to have excellent time keeping, to be approachable and able to understand and resolve team issues, by using your own imitative and knowledge or skills from a previous role as a Team leader.
Immediate interview and start available.