Customer Screening Handler

Business: 3D Rehabilitation

Location: Bolton Barton House

Contract Type: Full-time

Hours: 37.5

Salary: £16,680

Customer Screening Handler

3D Rehabilitation are looking for a screener (Triage Call Handler) with excellent computer and customer service skills to join our client screening team based in Bolton.

3D Rehabilitation work closely with Solicitor and Insurance firms in connection with physical and psychological injuries

As a specialist in the area of rehabilitation for those injured or suffering some form of after pain following an accident, 3D Rehabilitation assists solicitors and insurers in suiting their clients with the best treatment plan suitable to their recovery.  We are a growing business within the Premex Group. With a warm and welcoming office and a culture where kindness is key, this is a fantastic opportunity to join a great team.   

What will I be doing?

As a screener (Triage Call Handler) your primal purpose will be to ensure you have accurately recorded the clients incident assessment ensuring procedural guidelines have been met – you will speak with the client over the telephone and complete the screening whilst accurately recording information through ticking the relevant boxes that apply to the client along with any additional comments in line with any answers given.

Why join us?

3D Rehabilitation will up skill you.  Offering a full training programme, focusing on your individual development and progression path with us.

This is a fantastic opportunity for someone with great listening skills and computer skills to start a commercial role within administration and commercial customer service.

You’ll become involved in our company culture, which is all about performing to the best of your ability in a collaborative and dynamic team always offering the highest standard of work.

Your main duties;

You will liaise with all levels involved with the case file. Therefore, it is essential that you communicate effectively and professionally on every call - Ensuring all details are conveyed clearly and concisely to all parties.


What we ask of you;

  • Excellent communication skills – both verbal written and listening
  • You will need to be confident in making decisions directly and take responsibility for your own workload,
  • from start to finish.
  • A strong attention to detail and pride in your work, ensuring it is of the highest and most accurate quality
  • To be a self-motivator, always willing to learn and adapt with ever changing priorities
  • To be able to multitask and effectively record customer information
  • To be able to work alone or within a team, always encouraging team spirit
  • Always professional both in presentation and your working attitude

 What type of experience suits the role?

The position could be suited to an individual within a similar role or someone with an excellent attention to detail and superb listening skills.

Why work for us and what can we offer you as a 3D Rehabilitation employee?

As a group company within the Premex Group, we put all of our employees FIRST and like to create a fun environment to work in. Here are just some of the reasons why you should choose a career with us:

Fantastic career progression opportunities and support from other areas of the business to get you to where you want to be

Free Christmas parties

Christmas vouchers

Huge discounts with many UK retailers

Summer fun events

We are an easy commute, with transport links and free parking within a 10-minute walk from the office

Long service awards

Recognition schemes

Fun events all year round such as World Book day and Halloween

CSR opportunities and the ability to have sponsorship matching and volunteer days

Newly refurbished offices – Open plan

Free tea and coffee

Working hours – 2 weekly rolling shifts of -

Monday to Thursday 12.00pm – 8.15pm Friday - 08.30 – 5.00pm

Monday to Thursday 12.00pm – 8.15pm Friday 8.30 – 12.15pm and Saturday 9.30am – 1.30pm

15 – 45-minute breaks when working over 6 hours


Due to the nature of this role, a DBS Disclosure will be requested from the successful candidates

Apply now