Account Manager, Tourism Partnerships

Location: London

Contract Type: Permanent

Closing Date: 23 January 2022

Salary: £42,840

Account Manager, Tourism Partnerships

London & Partners is the business growth and destination agency for London. Our mission is to create economic growth that is resilient, sustainable and inclusive.  

We are a social enterprise, combining purpose with commercial rigour. We are funded by grants, partners and our portfolio of commercial ventures.  

We support high-growth businesses to scale – both international businesses expanding into the UK and London-based businesses growing internationally. We develop London as a destination and attract visitors and events. We grow London’s global reputation to support economic growth. We create partnerships and profit-making ventures that enable us to scale our impact.  

London & Partners operates brands including VisitLondon and the top-level-domain DotLondon. It is the founder of London Tech Week and runs two award-winning programmes for start-up and scale-up companies. In a typical year, we support thousands of scaling businesses, win hundreds of events for London, book over a quarter of a million hotel beds and engage millions of visitors on our digital channels.  

Our key performance indicators are the economic growth (gross value added) and jobs that we create, the satisfaction of our clients and partners, and our commercial performance.  

Purpose of role 

As Account Manager, Tourism Premium Members, you are responsible for the successful management of Premium Tourism Members by building long-term, strong and sustainable relationships with outstanding client service. You will deliver partner benefits that add value, ensuring high levels of partner satisfaction and retention rates. You are also responsible for the recruiting of new tourism partners and premium members to the L & P Tourism Partnership Programme to achieve agreed targets.

Key Tasks 

  • Effective account management of Premium Members to deliver great customer service; build deep relationships and working closely with them to deliver against partner objectives.
  • Develop a strong understanding of the business objectives of partners and to identify opportunities for upselling across L & P.
  • Work collaboratively across London & Partners to identify opportunities for partners to optimise their return on investment.
  • Retention of partnership income.
  • Proactive recruitment of new Partners/ Premium Members to L & P’s tourism Partnership Programme to achieve agreed revenue targets.
  • Identify opportunities for collaboration between Partners to optimise return on investment for both parties
  • Build and maintain an accurate pipeline in Salesforce of relevant prospects.
  • Establish and maintain relationships with key associations and representative

 You'll be/have: 

  • Relevant and extensive client support and relationship management experience.
  • Extensive commercial account management experience - skilled in retaining and growing income from partners
  • Proven track record of proactive new business development and achieving targets
  • Working knowledge of CRM ideally Salesforce with the ability to develop and manage pipeline; leads and contacts.
  • Articulate and skilled in developing and delivering compelling client presentations
  • Numerically and commercially astute

  You’ll Get  

  • To join a Sunday Times Top 100 not-for-profit company and a fast paces, flexible and upbeat environment
  • To become part of the London Family and do great things for our City 
  • 30 days’ holiday in addition to UK public holidays 
  • Excellent employer pension contribution and private medical health insurance

The salary for this role has been approved as advertised in line with our pay structure.  We will not negotiate or vary this figure upon offer or appointment.   

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability.  We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.  

If you need to receive this information and/or apply in an alternative format, please contact London & Partners by emailing hr@londonandpartners.com to discuss how we can help.      

  

We encourage applications from all sections of the community.   

 

 

 

 

 

 

 

 

JOB DESCRIPTION

POSITION: Account Manager, Tourism Partnerships

REPORTING TO: Head of Account Management

DEPARTMENT: Commercial & Partnerships

 

Background

London & Partners is the business growth and destination agency for London. Our mission is to create economic growth that is resilient, sustainable and inclusive.

We are a social enterprise, combining purpose with commercial rigour. We are funded by grants, partners and our portfolio of commercial ventures.

We support high-growth businesses to scale – both international businesses expanding into the UK and London-based businesses growing internationally. We develop London as a destination and attract visitors and events. We grow London’s global reputation to support economic growth.

London & Partners operates brands including VisitLondon and the top-level-domain DotLondon. It is the founder of London Tech Week and runs two award-winning programmes for start-up and scale-up companies. In a typical year, it supports thousands of scaling businesses, wins hundreds of events for London, books over a quarter of a million hotel beds and engages millions of visitors on its digital channels.

Our key performance indicators are the economic growth (gross value added) and jobs that we create, the satisfaction of our clients and partners, and our commercial performance.

Purpose of role

As Account Manager, Tourism Premium Members, you are responsible for the successful management of Premium Tourism Members by building long-term, strong and sustainable relationships with outstanding client service. You will deliver partner benefits that add value, ensuring high levels of partner satisfaction and retention rates. You are also responsible for the recruiting of new tourism partners and premium members to the L & P Tourism Partnership Programme to achieve agreed targets.

Key tasks

  • Effective account management of Premium Members to deliver great customer service; build deep relationships and working closely with them to deliver against partner objectives.
  • Develop a strong understanding of the business objectives of partners and to identify opportunities for upselling across L & P.
  • Work collaboratively across London & Partners to identify opportunities for partners to optimise their return on investment.
  • Retention of partnership income.
  • Proactive recruitment of new Partners/ Premium Members to L & P’s tourism Partnership Programme to achieve agreed revenue targets.
  • Identify opportunities for collaboration between Partners to optimise return on investment for both parties
  • Build and maintain an accurate pipeline in Salesforce of relevant prospects.
  • Establish and maintain relationships with key associations and representative bodies to develop industry knowledge, insights and relationships.
  • Act as brand ambassador for L&P by proactively attending relevant networking events and exhibitions to build pipeline of new members.
  • Admin tasks including invoicing and setting up members.
  • Reacting to and converting membership enquiries into sales
  • Accurate reporting of partnership income and forecasting
  • Undertake other reasonable duties as allocated by the Head of Account Management

 

Person SpecificationThe successful candidate will demonstrate:-

  • Relevant and extensive client support and relationship management experience.
  • Extensive commercial account management experience - skilled in retaining and growing income from partners
  • Proven track record of proactive new business development and achieving targets
  • Working knowledge of CRM ideally Salesforce with the ability to develop and manage pipeline; leads and contacts.
  • Articulate and skilled in developing and delivering compelling client presentations
  • Numerically and commercially astute
  • Proven ability to build and maintain relationships with key decision makers and influencers within partner organisation.
  • Able to develop and maintain successful relationships with internal and external networks and stakeholders
  • Able to deliver projects with the team using all available resources, measuring and monitoring performance throughout
  • Successfully uses innovative and creative problem solving to implement plans and objectives
  • Able to adjust comfortably to, and remain productive within, the context of ambiguous and fast changing priorities and cultural agendas.
  • Successfully uses business challenges and opportunities to improve team and personal performance
  • Able to communicate a clear sense of purpose, direction and success to internal & external stakeholders in a self-assured and articulate manner

 

Our values

We are passionate about London ​

  • We are passionate about London - its history, culture and creativity.​
  • We work to build a vibrant future for London and for the UK.​
  • We are proud to serve our city. ​

We are enterprising​

  • We are curious, creative and resilient. ​
  • We work with partners and with the market to achieve our mission for London. ​
  • We generate profit to reinvest in London's future. ​

We are inclusive​

  • We champion diversity internally and externally.​
  • We strive to reflect the city that we represent. ​
  • We create communities where people feel valued and belong. 

 

 

 

Apply now