Location: London

Contract Type: Permanent

Closing Date: 04 July 2022

Salary: £35700


London & Partners is the business growth and destination agency for London. Our mission is to create economic growth that is resilient, sustainable and inclusive.    

We are a social enterprise, combining purpose with commercial rigour. We are funded by grants, partners and our portfolio of commercial ventures.  

We support high-growth businesses to scale – both international businesses expanding into the UK and London-based businesses growing internationally. We develop London as a destination and attract visitors and events. We grow London’s global reputation to support economic growth. We create partnerships and profit-making ventures that enable us to scale our impact.    

Our key performance indicators are the economic growth (gross value added) and jobs that we create, the satisfaction of our clients and partners, and our commercial performance.    

Purpose of role

The Compliance Manager is responsible for delivering a programme of activities and projects which will ensure efficient and effective ways of working at London & Partners. They are responsible for ensuring that we regularly update and maintain policies and procedures and that we have reasonable steps to ensure compliance.

These activities are all part of London & Partner’s core strategic objective to provide cost-effective quality services to L&P and to strive to be ever more effective and efficient in how we promote London.

Key tasks

Internal Audits

  • Define and implement an agreed internal audit programme to ensure compliance with documented policies and procedures as well as external legislation and laws
  • Direct teams across the business to undertake adhoc audits covering key processes, policies and procedures to ensure compliance, identify and implement improvements.
  • Work with business process owners to address observations including the identification and implementation of improved ways of working

Policies and Procedures Management

  • Lead the ongoing review and updates to corporate policies and procedures working with the Director, Finance to ensure they are reviewed, approved and issued in a timely manner.
  • Lead the audit of Mandatory Documents on an annual basis .
  • Implement, maintain and test Business continuity plan in conjunction with HR and IT disaster recovery plan.
  • Maintain the Gifts & Hospitality Register and reporting
  • Support the business with process flow definition

Complaints Handling

  • Ensure complaints are handled in compliance with the Complaints Procedure

Data Compliance

The Director, Finance will be the Data Compliance Officer for L&P. The Compliance manager will support by:

  • Ensuring compliance with the external rules defined under UK GDPR
  • Ensuring our internal systems and processes are compliant with UK GDPR regulations
  • Liaising with our legal representatives for the resolution of issues or for enhancing knowledge based on specific scenarios
  • Conducting internal audits to monitor adherence to UK GDPR requirements
  • Create and maintain appropriate documentation and register associated with UK GDPR compliance e.g. data breaches, Legitimate Interest Assessments
  • Act as the liaison with the ICO for any data breaches etc
  • Providing support for questions and issues


  • Support the provision of GDPR training to all members of staff including annual refresher sessions

Person Specification

The successful candidate will demonstrate:


  • Experience of operational excellence methodologies and tools including:
    • An understanding of process design
    • Experience of reviewing and updating policies and procedures
    • Internal Audits/Assessments
    • An understanding of Data Compliance in line with UK GDPR
    • Experience of Microsoft Office packages


  • Experience implementing business improvement initiatives
  • Experience of distilling complex information into meaningful insights to a broad audience
  • Commercially astute with sound knowledge of business functions
  • Awareness of change management methodologies
  • Facilitation and influencing skills
  • Excellent relationship building skills
  • Organisationally savvy – can make connections across the business to deliver results
  • Strong communicator and ability to influence
  • Proactive and able to spot opportunities and challenges
  • Aptitude for seeing projects through to conclusion


Our values

  • We are passionate about London
  • We are passionate about London - its history, culture and creativity.
  • We work to build a vibrant future for London and for the UK.
  • We are proud to serve our city.


  • We are enterprising
  • We are curious, creative and resilient.
  • We work with partners and with the market to achieve our mission for London.
  • We generate profit to reinvest in London's future.


  • We are inclusive
  • We champion diversity internally and externally.
  • We strive to reflect the city that we represent.
  • We create communities where people feel valued and belong.
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