Closing Date: 28 May 2018
Hours of Work: Mon-Fri, 35 hours per week
File Dynamics Ltd is an outsource services company providing IT, HR, Accounts and Office Services and business process and file management solutions, supporting over 2000 end users across the country, predominantly in the legal, insurance and healthcare sectors. Having adopted Investor in People principles we have a clear focus on development of our people to deliver a high-quality professional service in a cost-effective and approachable manner.
Our solutions are built around our in-house file management system with integrated Business and Client Portals, automated business process software and associated scanning and telephony applications.
We are looking for a Team Supervisor for the Claims Initiation Unit (CIU)/Archive, for the day to day running and supervision of the team to oversee the inputting of New Claim Files onto Filestream as well as the closing of Electronic and Paper files. Complete daily quality spot checks and ensure all tasks are completed accurately and efficiently whilst ensuring SLA’s are adhered to. Support the Central Services Manager with the implementation of any updates, providing clear communication to the team and escalating relevant issues to group management or IT support.
The successful candidate will be required to work a 35 hour week, Monday – Friday, between the hours of 8am-8pm. working patterns alternate on a weekly rotational basis from 8am-4pm, 10am-6pm and 12pm-8pm.
Duties and Responsibilities
The successful candidate will have previous supervisory experience and be able to communicate well and at all levels of seniority and with those we provide the service for. You will also have good attention to detail and practical and organisational skills to ensure SLA’s are met.