Customer Service Coordinator

Location: Somerset Wheelchair Services - Wellington

Contract Type: Part time

Salary: £18,810.79 pro rata

Specific Hours: Monday - Friday, 35.5 hours per week

Customer Service Coordinator

We are currently looking for a Customer Service Coordinator to join the team within our Somerset Wheelchair Service Centre based in Wellington. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our wheelchair services. 

We are a fast growing business and a leading provider of Healthcare Service solutions including Wheelchair Services. We work closely with NHS and Social Care Organisations providing a complete outsourced wheelchair service that significantly reduces costs, delivers better quality and an enhanced patient experience.

The Role:

  • Assist and manage incoming calls, answering any queries in a timely and professional manner
  • Coordinating orders to be delivered, installed and collected by our Field Service Engineers
  • Order analysis by checking and identifying any errors made on online orders
  • Invoicing and entering of orders via the online system
  • General administration that supports daily activities and duties

What are we looking for?

  • Strong experience within a similar busy and fast paced environment
  • Good attention to detail and accuracy
  • Excellent communication skills and ability to empathise 
  • Previous administration and diary management experience is advantageous 
  • Professional and confident manner over the telephone and via email
  • Previous telephone based customer service experience is beneficial
  • Competent IT skills with Microsoft 365 programmes and ability to learn new systems

What can we offer you?

  • £18,810.79 pro rata
  • 35.5 hours, Monday to Friday, working between 9-5.30 but with flexibility to change to business needs.
  • 33 days holiday (including bank holidays) plus optional 5 days unpaid pro rata
  • Life Assurance
  • Company Pension Scheme
  • A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to an enhanced DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Apply now